Good Afternoon,
Thank you for sharing your feedback regarding your recent delivery experience.
I am sorry to hear that you felt the need to communicate directly with our courier service to ensure the timely delivery of your package. Upon reviewing the tracking information, it appears that there was an unexpected delay with the courier which resulted in the package being held longer than anticipated before it was dispatched to your specified location.
Should you require any further assistance concerning your deliveries or have any additional queries, please do not hesitate to reach out to our dedicated Customer Service department via email at customercare@simplysupplements.co.uk or utilise our phone or online chat services. Our team is committed to providing prompt and effective support to ensure your satisfaction.
Rest assured, we have lodged a formal complaint with Evri on your behalf to address the inconvenience caused. Your comments have also been meticulously recorded as valuable feedback for internal review and future service enhancements. We place significant emphasis on the performance of our third-party couriers, expecting them to uphold the high standards of reliability and punctuality that we strive for.
If there is anything else we can assist you with, please do not hesitate to contact us.
Best regards,
Suzie Hopkins
