Which service!?
After the delay of my flight I in Athens I tried to reach the company to change the pickup time and was directed to an answeringmachine in greece!
How do you manage that if you speak...
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Customer Services
Shuttle Direct United Kingdom
10 days ago
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused, especially after your flight was delayed.
We understand how disappointing it must have been to have difficulty reaching us, receive conflicting information about changing your pickup time, and then be contacted by the driver afterward. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into what happened and investigate the matter with our local supplier. Please contact us directly by email and provide us with all the details of your experience, including your booking reference if available. This will allow us to investigate the situation thoroughly with the supplier and understand where things went wrong.
Once again, we sincerely apologize for the poor experience and thank you for bringing this to our attention.
In general, the service was ok.
But let me summarize one thing. I booked a shuttle for 6.00 am to be at the airport at 7.30am (my flight was scheduled for 09.15am).
I do not understand why out of a...
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Customer Services
Shuttle Direct United Kingdom
10 days ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this matter and understand what happened. Please contact us directly by email at [email address] with some details about your experience, so our team can investigate this for you and work toward a resolution.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Köpdatum: 04/10/2026
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Helmut Jedinger
Feefo-verifierat
AUT
12 days ago
Vad Helmut Jedinger sa om Shuttle Direct United Kingdom:
Marta is an excellent and absolutely reliable driver! She was super punctual and incredibly friendly. We felt very comfortable and safe throughout the entire trip.
Marta is simply a wonderful women....
They said we were a 'notice dhow' at Faro airport which was totally untrue. We were on time but the driver told the company a lie and left. To be fair the company did send another driver but we...
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Customer Services
Shuttle Direct United Kingdom
17 days ago
We are very sorry to hear about your experience at Faro Airport and sincerely apologise for the inconvenience and frustration caused by the delay.
We have registered your complaint and are currently awaiting feedback from the service supplier regarding what happened. As soon as we receive their response and have more information, we will contact you with the outcome.
Thank you for bringing this matter to our attention, and once again, please accept our sincere apologies for the poor experience.
GD
Graham Dinsdale
17 days ago
As a wheelchair person I found it very distressing and uncomfortable having to spend over 2 hours in the chair especially in the busy and noisy Arrivals concourse. I expect a full refund of my money
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.