I didn't get a confirmation email when my order had been placed. Also an item was missing from my order due to it being on backlog but I didn't know this until I rang customer services
Gary
Salon Services
9 years ago
We are aware that there is an issue with email confirmations during our VAT free days and this is something we are currently working on to resolve. We are sorry for the inconvenience this may have caused.
Your Gelish Top It Off Seal Gel is expected in to us this week. As soon as this arrives we will despatch this to yourself.
Unfortunately codes didn't show properly online on the hair dye selection so I was unable to pick the correct colour. The photo clearly showed the code I needed but this wasn't the dye sent....
Was sent a text with delivery time, only one parcel arrived. My beauty trolley didn't arrive. Rang yourselves and was told it was out for delivery that day.. got to 4pm so rang back again was told it...
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Gary
Salon Services
9 years ago
We are sorry to hear that you have had issues with the delivery of your order and can see from the tracking number that your order was a split delivery which unfortunately is outwith our control. We're pleased to see that your trolley did arrive early the next morning. Thank you for taking the time to leave some feedback.
Took ages to come and was ment to be vat free got charged full price
Gary
Salon Services
9 years ago
During our VAT free events, we do quote 3-5 days for despatch. This is due to the volume of orders we receive.
We have checked your order and can see that a VAT free discount has been applied. If you are unsure how our VAT free event works, please call our team on 0330 123 1907 or log onto our website at www.salon-services.com and click on the section VAT free explained.
When I ordered didn't realize that the click & collect took longer I thought you could pick it up the next day. Won't do that again will choose delivery
I put my order in on the Thursday and didnt receive it till the Tuesday this for me is much to long to wait so I won't be doing a big order like this again
Gary
Salon Services
9 years ago
Thank you for taking the time to leave feedback. We do quote 3-5 days for despatch during our VAT free events due to the volume of orders we receive. If you are requiring anything urgent, we would advise visiting your local store on the day of the event.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.