Paid for Saturday delivery, however, it was processed at next day delivery. People make mistakes I understand that, but when I raised the issue via email was told "there's nothing I can do" and did...
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Sail and Ski
Sail and Ski
10 years ago
I am very sorry to hear this. I have looked in to the case and some of this feedback has been taken a little out of context from the e-mail we sent to you on the day of the issue. We admitted fault but said that there is "nothing we can do" as it was a Saturday already and the next day we could possibly change the delivery to arrive on was the Monday, which it was already scheduled to do. Therefore we felt that saying there was nothing more we could do to rectify our mistake was a fair and realistic view of the situation.
However, you should have had a full refund of the £11.99 (which is now done) and should have been told to ask us to cover the cost of the item being returned to us. We are more than happy to cover this cost if you would like to e-mail us to info@sailandski.co.uk to re-claim the postage as you should not be out of pocket at all for what is our error in shipment date.
I hope this helps
Phil Murphy
Managing Director
www.sailandski.co.uk
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