Ordered three red flowered Monet water lily mugs and three with white flowers and order acknowledged. Afterwards, advised no red mugs and shipped white only. The way I see it is a .
+ Lack of...
I ordered 3 items which were delivered quickly and were well packaged. I have ordered items from the RA before and have always been happy with the service.
The company says I can use my membership to gain 10% discount but this was not accepted and I was not given a discount.
Lucy
Royal Academy of Arts
10 years ago
Thank you for sending us your feedback, and we sincerely apologise that you weren't able to redeem your 10% Friends discount. Therefore, we have now refunded you the £2 from your purchase.
To ensure that you always get your discount code in the future, I would recommend sending an email with your details to our Friends Department at friends@royalacademy.org.uk, who will add you to the email newsletter list that includes the monthly 10% discount code.
Thank you very much for your continued support of the Royal Academy.
Having had card verification problems online, emailed RA shop for advice.
Very quick and helpful response with a personal contact. Then ordered by phone and again,
received excellent service.
I would...
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Lucy
Royal Academy of Arts
10 years ago
We are very pleased to read your review recommending the Royal Academy online shop and glad that we were able to assist you in ordering your Summer Exhibition Illustrated 2016 book. Please get in touch if we can offer any further assistance in the future, as we would be happy to help.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.