Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Omdömen för ROL Cruise | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 25,544 omdömen

Betrodd kund

Feefo-verifierat

9 hours ago

Helpful & friendly

Very helpful, friendly & professional

Betrodd kund

Feefo-verifierat

12 hours ago

just booked two more

excellent

Angela Don

Feefo-verifierat

GBR

1 day ago

Vad Angela Don sa om ROL Cruise:

they lead you to think your going from an airport near you and then send you that your going from London airport. when you ring them they then dont want to know.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review. Sorry for any confusion caused, I can confirm that your flights are from Manchester, not London. Your full booking documents will arrive within 7-10 working days, including your flight details. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

2 days ago

Very easy to book by phone.

Megan Hammond

ROL Cruise

2 days ago

Thank you for your review, we are so pleased to hear that you found the booking process very easy. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

3 days ago

Very helpful and as always everything was well explained.

Megan Hammond

ROL Cruise

3 days ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

4 days ago

???

Emily Sparrow was friendly, courteous, extremely competent and listened to and acted on my requests.

Megan Hammond

ROL Cruise

3 days ago

Thank you for your review, we are delighted to hear that you found Emily friendly, courteous and competent. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Anthony Westgate

Feefo-verifierat

GBR

7 days ago

Vad Anthony Westgate sa om ROL Cruise:

Great, very helpful.

Megan Hammond

ROL Cruise

6 days ago

Thank you for your review, we are delighted to hear that the agent provided great service and was very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

7 days ago

A company that truly understands customer service

I made my booking with ROL despite it being with a cruise line which tends to penalise passengers who book through an agency by denying them the online access, which makes the necessary admin before...

Läs mer

Megan Hammond

ROL Cruise

7 days ago

Thank you so much for your lovely review and for sharing your experience. It's great to hear that our team has been able to help with what can be a more complex booking process, and that you've enjoyed the additional discounts and benefits we offer our customers. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

9 days ago

Excellent

Megan Hammond

ROL Cruise

9 days ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Betrodd kund

Feefo-verifierat

10 days ago

Excellent service from Rachel. Professional, friendly and informative.

I recently booked a cruise with Rachel and received excellent service throughout. She was professional, friendly, and took the time to explain all the details clearly, making the whole booking...

Läs mer

Megan Hammond

ROL Cruise

9 days ago

Thank you for your amazing review, we are so pleased to hear that Rachel provided excellent service and was professional, knowledgeable and friendly. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team