I ordered online no problems at all, however received a phone call to say they could only meet half my order and the other half would have to be ordered and take a week or so to arrive, unfortunately...
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Köpdatum: 29/09/2017
0
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Robert Graham:
Very effective and fast service, called when item out of stock in size order sent different size and refunded differance.
Holly
Robert Graham
8 years ago
Thank you for your great feedback! We aim to always supply your desired product, but in some cases where we are unable we must supply an alternative. We are glad that you have received a satisfactory replacement!
Great service! Ordered the cigars I wanted and they got a member of staff to walk them from the London warehouse to the store so I could collect the next day!
Holly
Robert Graham
8 years ago
Thank you for the great feedback! We are always willing to go that extra mile to guarantee our customers get their beloved cigars!!
First class in delivery and when cigar out of stock after order they asked me what I wanted as replacement and when the ones I wanted were a bit more expensive they didn’t ask for more money!
Holly
Robert Graham
8 years ago
Thanks for your positive feedback! We always try to give the best replacement if an item is very sadly out of stock - great to hear yours was satisfactory!
Köpdatum: 18/08/2017
0
Dela
Betrodd kund
8 years ago
Despite previous good experience with the company in their Glasgow shop this first online order was delivered to the wrong address. it will not stop me from returning with further online orders but...
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
