When I have spoken to your people, they have been helpful on the phone but nevertheless I have not yet received either the goods or the agreed full refund. There was a suggestion that the goods...
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David - Richard Haworth Team
Richard Haworth Limited
4 months ago
Thank you for the feedback Jane and sorry to hear you have had an issue with the delivery. It is standard now for couriers to reduce emissions that any failed deliveries will be dropped off at a local collection point. I can see the goods are being returned back to us and i can confirm a refund has been issued to you and details emailed over.
Produktomdömen
David - Richard Haworth Team
Richard Haworth Limited
4 months ago
Thank you for the feedback Jane and sorry to hear you have had an issue with the delivery. It is standard now for couriers to reduce emissions that any failed deliveries will be dropped off at a local collection point. I can see the goods are being returned back to us and i can confirm a refund has been issued to you and details emailed over.
Ordered online via website. Once placed order, the communication is not the best in contrast with other companies who keep the buyer fully informed.
DPD were used for delivery. The box was ripped to...
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David - Richard Haworth Team
Richard Haworth Limited
4 months ago
Thank you for the feedback Stuart, we will contact DPD with regards to your package. Note the plastic backing you mention simply dissolves in water when you wash the items, everything needs to be washed before use, and so at that point the backing will disappear. Please do not try and remove with scissors as you may damage the embroidery.
Produktomdömen
David - Richard Haworth Team
Richard Haworth Limited
4 months ago
Thank you for the feedback Stuart, we will contact DPD with regards to your package. Note the plastic backing you mention simply dissolves in water when you wash the items, everything needs to be washed before use, and so at that point the backing will disappear. Please do not try and remove with scissors as you may damage the embroidery.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.