Hello, thank you for your kind feedback, much appreciated Best wishes Alison
0
Dela
MC
Mr David Cameron
Feefo-verifierat
7 years ago
Vad Mr David Cameron sa om Rettie:
Kept me updated with flat sale. Always available to call/email with quick responses. Only reason I have not given 5 stars is flat fell through first time and they were unable to contact/understand...
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Anne
Rettie
7 years ago
Many thanks for your feedback
0
Dela
MH
Mrs Lynsey Horton
Feefo-verifierat
7 years ago
Vad Mrs Lynsey Horton sa om Rettie:
Excellent service, from start to finish. I liked Tony's view on first visit - its not just about selling your house, its about selling a lifestyle. On showing the property I talked about all the...
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Tony Perriam
Rettie
7 years ago
Lynsey,
Thank you for such positive feedback, which I have circulated to all my colleagues involved in the sale.
With best wishes from the whole team here, Tony
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Rettie did the job but that's it , not recommend
The Good:
I sold my flat with a good entry date of the buyer. That's all.
The Bad:
I always communicate (email) Rettie's staff with my name WN Chow. But i was referred as Mr. Wang and Mr. Chan...
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Max Mills
Rettie
7 years ago
Thank you for the candid feedback. Firstly, it is completely unacceptable that we couldnt get something as basic as your name right. I have already taken this up with my team and will ensure this is prevented from occurring again in the future. I would like to offer my personal apologies for this and hope you can forgive us. Secondly, there must have been a misunderstanding with regard to the viewings. This should have been made more clear by us. We have a viewing team who are available around the clock and I am sorry you feel you were left to host all of the viewings if this wasnt your preference. Thirdly, I have addressed your comments about our reception person making you feel unwelcome. Anybody who comes into our office is more than welcome and should be treated with warmth and respect. Please accept our apologies that you felt this wasnt the case when you came in. Fourthly, we rely on our suppliers as far as floorplans and orientation are concerned and have let them know we need to tighten up on the accuracy going forward. Lastly, we were able to agree a deal within c4 weeks of putting the flat on the market and the price agreed was above valuation which isnt a guarantee for modern flats. It is disappointing to hear that despite this your expectations werent met in relation to the amount of viewings/overall interest. We really appreciate your business and thank you for giving us a go in the first place. Kind regards, Max Mills
0
Dela
MP
Mr W Porter
Feefo-verifierat
Edinburgh
7 years ago
Vad Mr W Porter sa om Rettie:
Gave property as much exposure as possible.
Very professional all round - marketing, viewings, follow up,
Max Mills
Rettie
7 years ago
Thanks for your positive feedback. It was a gorgeous property and it was a pleasure to be involved. I am very pleased you feel we offered a high level of exposure and found the sales process so professional. Best wishes, Max Mills
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Very helpful and friendly service. Replied quickly to any queries or problems we had. In particular Emma and Andrew.
Chris
Rettie
7 years ago
Thankyou for your review. I am pleased to hear you were happy with the service provided and will let Andrew and Emma know. Thankyou again regs Chris Hall
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
You were very proactive initially and were able to get a number of viewings however a number of people felt they had been mislead as to what the flat offered and therefore there was no interest for a...
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Max Mills
Rettie
7 years ago
I am sorry to hear you feel that your property was not marketed as accurately as it could have been. We felt confident the way it was presented to the market was true and fair. I am also sorry to hear you were disappointed with the sales particulars and photographs. I have reviewed the particulars personally and think the property looks very attractive and appealing. Nonetheless, we take your comments on board and will strive to improve on both areas going forward. Thank you for your kind words about Maria which Ill ensure she sees. As your principal point of contact I am pleased you found her proactive and attentive. We hope you enjoy your beautiful new home. Kind regards, Max Mills
0
Dela
MA
Mrs Linda Addison
Feefo-verifierat
7 years ago
Vad Mrs Linda Addison sa om Rettie:
Exceptional professional and friendly service. They put the customer first.
I would definitely recommend to others. Specifically, from me going into the Byres Road office through to completion the service was warm, friendly and professional. I dealt with Richard and Zoe,...
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Anne
Rettie
7 years ago
Many thanks for your feedback
0
Dela
MR
Mrs Pat Riddell
Feefo-verifierat
Giffnock
7 years ago
Vad Mrs Pat Riddell sa om Rettie:
The service was excellent and the staff were very efficient and helpful.
Alison
Rettie
7 years ago
Hello thank you so much for your kind review, it is much appreciated.
0
Dela
ME
Major J M K Erskine
Feefo-verifierat
7 years ago
Vad Major J M K Erskine sa om Rettie:
Quick sale
Chris
Rettie
7 years ago
Dear Major Erskine thankyou for your comments. I will let Alastair know. regs Chris Hall
Our unrivalled market knowledge helps clients all over the world sell, let, and develop property in Scotland and the North East of England–from city apartments and rural cottages to large townhouses and prime country homes.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Our unrivalled market knowledge helps clients all over the world sell, let, and develop property in Scotland and the North East of England–from city apartments and rural cottages to large townhouses and prime country homes.
