Red Funnel Isle of Wight Ferries Omdömen

We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation. We will also follow up on the fundraising comments as a few people have now complained. In the meantime, thank you for the feedback, it is appreciated.

thank you for the feedback from which we were sorry to learn that you had an uncomfortable journey - we have been particularly busy at certain times this autumn. The refit to Red Falcon is aimed at addressing all the point's you've raised. She will be back in service by 4 April 2014 and we would be very keen to hear what you think of the new look (http://www.redfunnel.co.uk/newlook). In the meantime, have a great Christmas.

We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been unprecedented problem and normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation. In the meantime, thank you for feedback, it is appreciated.