A really great experience on the outward journey, frindly staff and efficient timings. The journey back was only marred by previous passengers having blocked the toilets up so that they were...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do apologise for the lack of toilets. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
On arriving at east cowes we were told the toilets were not available on board which was fine but not that there were no catering facilities either! If we had been told we could have got something...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. This has been unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Köpdatum: 10/12/2013
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Very easy booking system, fair prices, easy checking in and very friendly staff!
I had to pay extra money if I wanted to get on the earlier crossing, because I finished work earlier than expected, and just wanted to get home to be with my family!.
And was then told that there...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been unprecedented problem and normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.
Friendly staff. Not all toilet facilities were working. Also pleased that not all the food is pasties, sausages etc - I like the spicy alternatives with a little less fat.
Friendly, helpful staff. My car battery decided to give up at starting the car yesterday morning just as the ferry staff had begun to unload the top deck I was parked on at East Cowes. The crew...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Glad to hear we were able to help, hope you reached your destination okay.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.