Hi Gus,
Thank you for sharing your review with us, we are sorry to hear about any dissatisfaction caused. As this is not the type of experience we would like to provide for our customers, we appreciate you raising your concerns to our attention.
We would like the opportunity to review your experience and ensure your request is met. Can you please confirm a suitable time you would like to be contacted to discuss the status of your policy with you.
Kind regards,
Scott