We thought that we were entitled to an upgrade on our cabin as we had booked 6 months in advance. Ramblers could not give us this information on booking, however we were kept informed by staff by...
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Ramblers Worldwide Holidays
Ramblers Worldwide Holidays
10 years ago
Thanks very much for your feedback. At the time our brochure went to press, the cruise line had anticipated being able to allow us to offer these upgrades this was advertised in good faith. Regretfully, due to limitations on the availability of these higher grade cabins, the cruise line subsequently had to withdraw this opportunity to upgrade on both your original and second choice of holiday.
We're sorry for the delay in confirming your booking as we liaised with the cruise line and tried to obtain the anticipated upgraded cabin, however we are delighted you've decided to travel and are now looking forward to your cruise.
I'm sailing to the Canaries myself later this year - so am confident you've made a good choice of holiday!
Angus Russell
Planning Manager
Köpdatum: 29/06/2015
0
Dela
Betrodd kund
10 years ago
Speedy and efficient over the phone, very pleasant too.
Ramblers Walk and Cruise holidays are a winning combination- the comfort and luxury of a Fred Olsen cruise to exciting destinations twinned with interesting walks with an experienced guide and like...
The actual booking was relatively simple, if a bit slow.responding. But after putting my card details in for payment I got a screen saying there was a problem with my booking and if I kept geting...
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Ramblers Worldwide Holidays
Ramblers Worldwide Holidays
10 years ago
We're sorry that our online booking process caused you a little concern, particularly so late at night. Our Accounts and IT departments have both had a look at your booking record and booking process. It appears that the glitch relates to the electronic process passing through your card issuer's security check. However your online booking does seem to have gone through without problem.
If you have any further concerns please don't hesitate to call us and speak to our accounts team for more information and reassurance.
We hope you are now looking forward to your holiday in Cornwall this Autumn.
Angus Russell
Planning Manager
Many thanks for this wonderful feedback. We're delighted to hear that you've been enjoying our holidays over the decades - we very much appreciate your support.
Kathy Cook
Managing Director
Booked on the internet, but was not sure that payment went through, so phoned them. Got through quickly , very helpful, & phoned me back twice to confirm that all was well.
Itinerary changed from the brochure without an explanation, although easy to guess why. Brochure gives Manchester as one of the airports for flights but couldn't find this on the internet site. For...
Ramblers Worldwide Holidays have been providing great value walking holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Ramblers Worldwide Holidays have been providing great value walking holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
