Had no communication with them and no follow up to see if i was happy with the products
primrose-uk
Primrose
6 months ago
Thanks for sharing this, and I’m sorry you’ve felt overlooked after your order for the solar Buxus balls. We’ll use your feedback to improve our communication and aftercare.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks for your feedback, and I’m sorry to hear some of the balls arrived faulty and one has already stopped working. This isn’t the standard we aim for – please email our team at returns@primrose.co.uk with your order details so we can sort this out for you.
Products are good
Be particularly careful re delivery date and resting place
primrose-uk
Primrose
6 months ago
Thank you for your feedback – we’re glad you like the hazel hurdles. 🌿 We appreciate your note about delivery date and resting place; we’ll keep working with our carriers to ensure clear arrangements and safe kerbside delivery.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your feedback – we’re delighted you’re pleased with the hurdles, but we’re sorry the delivery let things down, even though a refund was provided. We’ll use your comments to help improve our service.
Thank you, Ruth — we’re so pleased to hear you’re happy with the Strulch and our service! 🌱
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you, Ruth – that’s wonderful to hear! We’re so pleased the mulch has worked so well for your new garden and that you’ve found the lighter bags easy to handle.
Thank you for your lovely feedback – we’re delighted you found everything very efficient.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you so much for your lovely feedback – I’m delighted it was exactly what you wanted and met all your expectations, and we really appreciate you saying you’d buy from us again.
Thank you so much for your lovely feedback – we’re delighted you’re happy with the product and our delivery and communication. 🌿
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you so much for your lovely feedback — we’re delighted you’re happy with the product and the speedy delivery!
Köpdatum: 16/03/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Very good. Quick delivery but the driver left it on driveway and it was too heavy for me to move.
primrose-uk
Primrose
6 months ago
Thanks for your feedback and I’m glad your delivery was quick; I’m sorry the driver could only leave it kerbside/driveway and that it was too heavy for you to move.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks for your feedback – I’m glad it was mostly easy to put together, but I’m sorry it feels a bit wobbly. We’ll pass your comments about including screws on to our product team; if you need help with this specific item, please contact our customer service team.
Köpdatum: 16/03/2026
0
Dela
EC
EC
Feefo-verifierat
GBR
6 months ago
Vad EC sa om Primrose:
Terrible !!
primrose-uk
Primrose
6 months ago
We're really sorry to hear this. Please email our team with more details so we can look into what went wrong and try to put it right.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.