We ordered a product which was described on the Primrose website as having securing pins included. The item arrived on time but the packaging was badly damaged (completely open both ends) and the...
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primrose-uk
Primrose
5 months ago
We're very sorry for the poor service you experienced and the frustration this caused, especially after you had to contact the manufacturer yourself. Your feedback is important and will be used to improve how we handle missing items and communication with our customers in future.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thank you for your detailed feedback and for still giving the product 5 stars. We’re very sorry about your experience with our customer service and the confusion over the Smartedge pins; this isn’t the standard we aim for, and we’ll use your comments to improve.
Thank you, Chris! We're really pleased to hear you found the product very good.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thanks, Chris – we’re really pleased you found it great value and easy to assemble! 🌿
Köpdatum: 15/04/2026
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Dela
MC
Michael Cooke
Feefo-verifierat
6 months ago
Vad Michael Cooke sa om Primrose:
Service was excellent, delivered on time
primrose-uk
Primrose
5 months ago
Thanks, Michael! We're delighted to hear everything was delivered on time and you had excellent service.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thanks, Michael – we appreciate you taking the time to leave feedback, and we’ll look forward to your updated review once you’ve had a chance to see it perform in a frost.
Köpdatum: 15/04/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Excellent
primrose-uk
Primrose
6 months ago
Thank you so much for your excellent review – we really appreciate your feedback! 🌿
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for such a lovely review – we’re delighted the replacement fountain arrived promptly and that the gentle bubbling is back in your summer retreat!
Thank you for your review – I’m glad to hear the fence spikes are working well for you.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your feedback and I’m glad to hear everything arrived well and well packaged. I’m sorry the postage and packaging costs were disappointing; we’ll certainly take your comments on multiple orders into account as we review our delivery options.
Köpdatum: 14/04/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Very good, easy to order and quick delivery
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback – we’re delighted you found it easy to order and that delivery was quick.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback – we’re really pleased to hear you’re happy with the quality and how it looks in your garden. 🌿
Good Service under difficult circumstances with their supplier.
See previous
primrose-uk
Primrose
6 months ago
Thanks, Adrian – we really appreciate your balanced feedback and are glad you were happy with the product and service, even with the delivery issues. We’ll keep working with our suppliers to improve this.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks, Adrian – we really appreciate you taking the time to share this, and we’re glad you’re happy with both the valance and the care our team provided. 😊
Thanks for your feedback, Allan. We’re sorry to hear you found the quality poor – we try to maintain high standards and clearly missed the mark this time.
Produktomdömen
primrose-uk
Primrose
6 months ago
I’m really sorry to hear both units arrived in that condition, Allan – that’s not what we expect at all. Please contact our customer care team or email returns@primrose.co.uk with your order details and photos so we can arrange a replacement or refund for you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.