As above. Pallet dumped on us without warning. Cost £40 to have removed.
primrose-uk
Primrose
5 months ago
We’re really sorry to hear about your delivery experience and the extra cost you incurred. Please email our customer care team with your order details so we can look into what went wrong and try to make this right.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thanks for sharing this, and I’m really sorry for the inconvenience and extra cost – we do state that some larger planters arrive on a pallet, but it’s clear this wasn’t communicated clearly enough to you and we’ll use your feedback to improve.
I had an issue with a planter. The service I received was fantastic
primrose-uk
Primrose
5 months ago
Thanks, Sam! We’re delighted to hear our team could sort the issue with your planter and that you had such fantastic service.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thank you so much, Sam — we’re really glad you like the bird bath! 🐦💧
Köpdatum: 05/05/2026
0
Dela
Betrodd kund
Feefo-verifierat
5 months ago
First vladd
primrose-uk
Primrose
5 months ago
Thanks for your review. If there’s anything you’d like help with regarding your order or our service, please let us know a few more details so we can assist.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thank you for your lovely feedback – we’re so pleased you’re happy with the planters and that our team could sort the delivery issue so well.
The online shop was easy to navigate, some lovely products.
primrose-uk
Primrose
5 months ago
Thank you for your lovely feedback – we’re so pleased you found the site easy to use and liked our modern planters. We hope to welcome you back again soon.
Produktomdömen
primrose-uk
Primrose
5 months ago
Thank you for your lovely feedback – we’re delighted you’re happy with how light and modern they are! Enjoy your new planters. 🌿
They do not offer any service once they have your money they ignore all attempts to contact them
primrose-uk
Primrose
5 months ago
We’re very sorry to hear about your experience and that you’ve not had a response so far. We do take customer support seriously and appreciate you sharing this feedback so we can improve. - If you can share a ticket number with us, or reach out to the team at https://www.primrose.co.uk/contact-us/
Produktomdömen
primrose-uk
Primrose
5 months ago
We’re very sorry to hear about your experience and that you’ve not had a response so far. We do take customer support seriously and appreciate you sharing this feedback so we can improve. - If you can share a ticket number with us, or reach out to the team at https://www.primrose.co.uk/contact-us/
Excellent service from Primrose. Very prompt delivery and good communication. We're very pleased with our new table and chairs, just waiting for the sun now! I would highly recommend Primrose and...
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primrose-uk
Primrose
5 months ago
Thank you so much, Carys – we’re delighted you’re pleased with your new table and chairs and that everything arrived so promptly. 🌤️ We really appreciate the recommendation and look forward to helping you again when the sun comes out!
Produktomdömen
primrose-uk
Primrose
5 months ago
Thank you so much, Carys – we’re delighted you’re pleased with your table and chairs and had such a good experience with our delivery and communication. 🌤️ We really appreciate the recommendation and look forward to helping you again when the sun comes out!
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.