Excellent đ€ ...especially resolving issue with a poor product (..faulty design in my opinion). Was allowed to keep the Planter with partial refund of 35% so I could use the money to fix the issue...
LĂ€s mer
primrose-uk
Primrose
4 months ago
Thank you for your kind words about our service and for your honest feedback about the planterâs design â it really helps us improve.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thank you for sharing such detailed feedback and for recognising our customer service. We're sorry again about the planter design issue, but glad we could agree a resolution, and your comments will definitely help us review this product for future customers.
Easy to order, great delivery, kept updated, well packed.
primrose-uk
Primrose
4 months ago
Thanks, Julia! We're delighted you found it easy to order and were happy with the delivery and packaging.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thanks, Julia! Weâre so pleased you and your husband love your blade cascade water feature and that delivery and updates went smoothly. Enjoy it on your new decking!
I'm really sorry you've not had any reply about your faulty item. Please contact our customer service team via the websiteâs *Contact us* page so we can look into this and help resolve it as quickly as possible.
Produktomdömen
primrose-uk
Primrose
4 months ago
Iâm really sorry for the faulty wishing well and the lack of response so far. Please email our customer care team with your order details so we can urgently look into a replacement or refund for you.
Köpdatum: 18/05/2026
0
Dela
Betrodd kund
Feefo-verifierat
4 months ago
Products were as described but courier could have taken more care to ensure they were delivered without damage (they were just chucked in the back of his lorry).
primrose-uk
Primrose
4 months ago
Thanks for your feedback and Iâm sorry to hear about the courierâs handling of your order â thatâs not the standard we expect; if youâd like us to look into this further or there was any damage, please contact our customer care team.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thank you for your lovely feedback â weâre delighted to hear youâre happy with the quality and sturdiness of your purchase.
primrose-uk
Primrose
4 months ago
Thank you for your feedback and for choosing to order with us again. đ We're sorry the panel arrived a little battered, but glad it was still usable and matched the description.
Köpdatum: 19/05/2026
0
Dela
ST
stephen thompson
Feefo-verifierat
4 months ago
Vad stephen thompson sa om Primrose:
Delivered promptly
primrose-uk
Primrose
4 months ago
Thanks, Stephen â weâre glad to hear your order was delivered promptly! đż
Produktomdömen
primrose-uk
Primrose
4 months ago
Thanks, Stephen â weâre really glad to hear it helped with your peas! đ±
At least another set was sent out but who does the quality checks? Seems no one does
primrose-uk
Primrose
4 months ago
Thanks for sharing your experience, Denise; weâre really sorry about the poor quality panels and repeat issues. This isnât the standard we aim for â please email our team with your order details so we can investigate the quality checks and put things right for you.
Produktomdömen
primrose-uk
Primrose
4 months ago
Iâm really sorry to hear this, Denise â thatâs not the quality we expect at all. Please email our customer care team with your order details and photos of the panels so we can arrange a full refund and resolve this for you.
Thanks, Ros â Iâm glad to hear everything was brilliant! đż
Produktomdömen
primrose-uk
Primrose
4 months ago
Thanks, Ros â we really appreciate you taking the time to share this, and weâre delighted the replacement edging arrived so quickly and youâre happy with the service.
Köpdatum: 19/05/2026
0
Dela
Betrodd kund
Feefo-verifierat
4 months ago
Very good.
primrose-uk
Primrose
4 months ago
Thank you for your feedback, weâre really pleased you had a good experience with us.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thank you for your lovely feedback â weâre really pleased you had a good experience with us. đŒ
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
VÄra oberoende utmÀrkelser uppmÀrksammar de varumÀrken som Àr bÀst pÄ kundservice. Vinnarna utses baserat pÄ de betyg de fÄr frÄn sina kunder.
Vi samlar sjÀlvstÀndigt in feedback pÄ uppdrag av de företag som samarbetar med oss. VÄr plattform vÀnder sig endast till verifierade köpare, sÄ du kan vara sÀker pÄ att du lÀser omdömen frÄn verkliga kunder.
Bara kunder med inköpsbevis kan lÀmna ett Feefo-omdöme. Vi sÀkerstÀller detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer frÄn verkliga kunder genom att matcha dem med en försÀljning eller transaktion. Kunderna erbjuds att lÀmna ett omdöme bara nÀr de har köpt nÄgot frÄn företaget.
Vi kontrollerar att omdömena kommer frÄn verkliga kunder genom att matcha dem med en försÀljning eller transaktion. Kunderna erbjuds att lÀmna ett omdöme bara nÀr de har köpt nÄgot frÄn företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.