Very awkward being everything on line (being a technical dinosaur)
primrose-uk
Primrose
4 months ago
Thanks for letting us know and I’m really sorry your item arrived broken, especially when ordering online isn’t easy for you. If you email us with your details and order number, we’ll do our best to put this right.
I reported the problem to Primrose and they agreed to replace the faulty one. Shortly after they sent another to say that this had been dispatched. However, it never arrived, Primrose had no idea...
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primrose-uk
Primrose
4 months ago
Thanks Duncan for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.
Produktomdömen
primrose-uk
Primrose
4 months ago
I'm glad you're pleased with the product, Duncan, and I'm really sorry one panel arrived damaged. Please contact our customer care team or email returns@primrose.co.uk within 24 hours of delivery so we can arrange a free replacement.
Hi Frank. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Produktomdömen
primrose-uk
Primrose
4 months ago
Thanks, Frank – that’s wonderful to hear! We’re really glad the heater and delivery met your expectations, and we appreciate you taking the time to leave such a positive review.
Thank you for your review – we’re really pleased to hear you were happy with the product and the quick delivery.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thank you for sharing this – we’re really pleased to hear the cats are staying away from your garden so far!
Köpdatum: 03/06/2026
0
Dela
DQ
Derrick Quick
Feefo-verifierat
4 months ago
Vad Derrick Quick sa om Primrose:
What is wanted
primrose-uk
Primrose
4 months ago
Thanks, Derrick.
Produktomdömen
Köpdatum: 03/06/2026
0
Dela
HM
Helen Mander
Feefo-verifierat
GBR
4 months ago
Vad Helen Mander sa om Primrose:
Great service
primrose-uk
Primrose
4 months ago
Thank you, Helen – we really appreciate your feedback and are delighted you had a good experience with us.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thank you so much, Helen – we’re delighted to hear your water feature was easy to set up and looks so beautiful in your garden, especially lit up at night. 🌙💧 Enjoy!
So far the return service is promising but not completed yet so watch this space.
primrose-uk
Primrose
4 months ago
Thanks for the update – we really appreciate you sharing this while your return’s still in progress, and we hope the rest of the process goes smoothly for you.
Produktomdömen
primrose-uk
Primrose
4 months ago
Thanks for taking the time to leave such detailed feedback, and I’m really sorry this water feature was so disappointing. It’s good to hear our team have been understanding so far, and if you need any further help with your return or refund, please email us so we can make sure it’s resolved.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.