First class. I contacted CS and they were very helpful.
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re delighted the solution is working so well for your west-facing windows and that our customer service team could help. 🌿
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you so much for persevering with the tricky installation and for sharing such a detailed review – I’m really glad to hear the awning has made such a big difference to the heat at your window. I’ll make sure your comments about the arm instructions and spring loading are passed on to the team so we can keep improving.
Thank you, Bill – we’re glad you found the timber planter good value and the ordering process easy! We really appreciate you taking the time to leave this feedback.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks, Bill – we really appreciate your feedback and are delighted to hear you found the product well made, good value and promptly delivered.
A speedy delivery, good communication re date, time etc and the product was well packaged
primrose-uk
Primrose
3 months ago
Thanks, Christine – we really appreciate your lovely feedback and are delighted you were happy with the product and delivery.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks, Christine – we’re so pleased you like the look of it and hope your sister loves it too! If you have any issues once it’s in use, just get in touch with our customer care team and we’ll be happy to help.
helpful customer service when a product was damaged in transit
primrose-uk
Primrose
3 months ago
Thank you for your feedback – I’m glad our customer service team could help quickly with the item damaged in transit, and we appreciate you taking the time to let us know.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you for your lovely feedback – we’re really pleased you were happy with the service and found the product good value.
Good original delivery times, generally well packed though one had been previously taped and had come undone. Very good customer services with speedy replacement of article which arrived with parts...
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primrose-uk
Primrose
3 months ago
Thanks for taking the time to share such detailed feedback – it’s never easy to hear we’ve disappointed a customer, but your comments about packaging and treated timber will help us improve, so thank you. If you’d like us to look into your specific order, please email us at info@primrose.co.uk.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks for taking the time to share this detailed feedback – I’m really sorry about the unclear instructions, missing parts and the trouble assembling the planters. This isn’t the standard we aim for; please contact our customer care team so we can look into your order and put things right.
Köpdatum: 28/06/2026
0
Dela
JB
Jennifer Bohill
Feefo-verifierat
GBR
3 months ago
Vad Jennifer Bohill sa om Primrose:
Primrose were quick at responding
primrose-uk
Primrose
3 months ago
Thanks for your review, Jennifer – we’re really pleased to hear our team responded quickly.
Produktomdömen
primrose-uk
Primrose
3 months ago
I’m sorry to hear the base didn’t hold the soil. This isn’t the standard we aim for, so please email our team with your order details and photos so we can look into a replacement or solution for you.
Thank you, Megan – we’re really pleased to hear everything arrived efficiently and without any issues. 😊
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks so much for sharing your experience – it’s great to hear the screening has held up so well in all weathers and even against a falling branch! Your tip about securing it with both screws and wire will be really helpful for other customers.
Easy to usd website, prompt delivery at a good price. Would use again
primrose-uk
Primrose
3 months ago
Thanks, John! I’m really pleased you found the website easy to use and your order arrived promptly at a good price – we look forward to helping you again.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks, John – we’re delighted to hear your awning is giving you such welcome shade in the heat and that you’d recommend it; we really appreciate you taking the time to share this lovely feedback.
Köpdatum: 27/06/2026
0
Dela
TJ
Trevor Jackson
Feefo-verifierat
GBR
3 months ago
Vad Trevor Jackson sa om Primrose:
Bit slow and coms not quick enough
primrose-uk
Primrose
3 months ago
Thanks for sharing your experience, Trevor. It’s disappointing to hear we’ve let ourselves down on speed and communication, but your feedback will help us improve.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks, Trevor – we really appreciate your feedback and are glad you’re happy with the product and price.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.