It was awful. One excuse after another over a month ( promised within 2-3 working days). Never delivered in the end.. I’d never consider buying from again except out of curiosity!
primrose-uk
Primrose
1 month ago
I'm really sorry we let you down with the repeated delays and non-delivery. This isn't the experience we want for our customers, and your feedback will be used to improve our service.
Produktomdömen
primrose-uk
Primrose
1 month ago
It’s always disappointing to hear we’ve let ourselves down – but thanks for sharing your experience, it will help us get better. Would you be happy to give us another chance? If so, please contact us on info@primrose.co.uk so we can look into this for you.
Thanks, Paul – we’re really pleased you’re happy with the pots, value and our delivery service! 🌿
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks so much, Paul – that’s a fantastic review! Here at Primrose we work very hard to give great service, so I hope this means you might shop with us again.
Köpdatum: 08/08/2026
0
Dela
Betrodd kund
Feefo-verifierat
1 month ago
Great service
primrose-uk
Primrose
1 month ago
Hi there. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with your item and the speedy delivery, and really appreciate the recommendation.
Kept informed and delivered within the time frame given when ordering.
primrose-uk
Primrose
1 month ago
Thank you for your review – we’re really pleased your Budget Awning arrived on time and that you were kept informed throughout your order.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback and we're glad your son is pleased with it and that installation was easy. We're sorry to hear about the delivery issues with DX and appreciate you letting us know so we can review this with our courier.
Thanks Richard for the lovely feedback – we’re really pleased you’re happy with the quality and speedy service.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks, Richard – we’re really pleased everything arrived quickly and in good condition, and hope installation goes smoothly once the ground softens a bit. If you need any tips or help when you come to install them, just let us know.
Köpdatum: 23/07/2026
0
Dela
Betrodd kund
Feefo-verifierat
1 month ago
Terrible
primrose-uk
Primrose
1 month ago
We try hard to get these things right – but I see we got it wrong this time, and I’m really sorry. If you’re happy to email your details and order number to info@primrose.co.uk, we’d really like the chance to put this right.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks for letting us know; we’re sorry your order is delayed. Please email our customer care team with your order number so we can check the delivery status and help resolve this.
Thanks, Mary – we’re really pleased to hear you’re happy with your planter! 🌿
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks, Mary – we’re so pleased to hear it arrived safely and that you’re happy with the texture and colour of the planter! 🌿
Köpdatum: 08/08/2026
0
Dela
Betrodd kund
Feefo-verifierat
1 month ago
Product arrived well packaged
primrose-uk
Primrose
1 month ago
Thanks for letting us know your order arrived well packaged – we really appreciate the feedback!
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks for your feedback, and I’m sorry one of the bars wasn’t secure. Please contact our customer care team so we can look into this for you, and I hope your glass project with the centre holes turns out beautifully.
Terrible … I presume it was AI , replies did not answer my problem . Damaged goods never never replaced , emails either ignored or given irrelevant replies .
I will never use this company again
primrose-uk
Primrose
1 month ago
I’m really sorry to read about your experience and that your damaged goods were never replaced. If you’re willing to email us at info@primrose.co.uk with your order details, I’d like to have this reviewed so we can try to put things right.
Produktomdömen
primrose-uk
Primrose
1 month ago
I’m really sorry about your experience and the lack of response – that’s clearly not good enough. If you’re willing, please email us at info@primrose.co.uk with your details and a reference to this review so we can investigate and try to put things right.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.