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Omdömen för Channel Islands Direct | Kundtjänstomdömen för {{merchantUrl}} | Feefo

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Sally Stevens

Feefo-verifierat

3 years ago

Vad Sally Stevens sa om Channel Islands Direct:

A perfect short break.

Everything about this trip was perfect and all at a very reasonable cost.

Gary Stickland

Feefo-verifierat

3 years ago

Vad Gary Stickland sa om Channel Islands Direct:

Perfect break

Everything was sorted out quickly and efficiently for us. The car was waiting at the airport and the hotel was perfect. I can highly recommend using Channel Islands Direct.

Paul Rice

Feefo-verifierat

3 years ago

Vad Paul Rice sa om Channel Islands Direct:

would of been 5 stars we thought we paid for 2 carry on cases only to be told we had paid for hold cases and had to pay again

Terence Griffiths

Feefo-verifierat

Mold Flintshire Notth Wales

3 years ago

Vad Terence Griffiths sa om Channel Islands Direct:

Just an unbelievable break

I would definitely recommend Channel Islands Direct the whole holiday was brilliant the flight was amazing the transfers were great and the hotel was outstanding.And just to top it up they even...

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Betrodd kund

Feefo-verifierat

3 years ago

Good Friendly Service. Would suggest you change your telephone services to free phone numbers. I needed to upgrade my ferry tickets which took quite some time, and when I received my telephone bill...

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Claire

Channel Islands Direct

3 years ago

Thank you for taking the time to provide us with your feedback. We are pleased that after we contacted you about the telephone calls to our office we were able to resolve the matter with a positive outcome.

Pamela Southcombe

Feefo-verifierat

3 years ago

Vad Pamela Southcombe sa om Channel Islands Direct:

God company to book with

Easy to book, really helpful staff. Answered all my daft questions

Gerry Beamond

Feefo-verifierat

Huddersfield

3 years ago

Vad Gerry Beamond sa om Channel Islands Direct:

The paperwork I received prior to the holiday was inadequate and incomplete

Good holiday but pre and post holiday service is poor

Claire

Channel Islands Direct

3 years ago

We are sorry that you were unhappy with the level of service you have received from us. From the history of your booking I can see that my colleague emailed you on the 3rd of March in response to your enquiries. We received a further email from you yesterday 28th March which we have replied to and our awaiting your response. Thank you again for taking the time to contact us.

Ann Ball

Feefo-verifierat

Cheshire

3 years ago

Vad Ann Ball sa om Channel Islands Direct:

Excellent company

Great company, I have used them many times. They have great offers and are very professional

Peter Ramsdale

Feefo-verifierat

3 years ago

Vad Peter Ramsdale sa om Channel Islands Direct:

Well organised and a good deal.

Peter Keen

Feefo-verifierat

3 years ago

Vad Peter Keen sa om Channel Islands Direct:

Long Weekend Away

My birthday break was ruined by delays/changes on both the outward and inward journeys. A straight forward long weekend away ended up with me having to book hotel accommodation before and after the...

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Claire

Channel Islands Direct

3 years ago

Thank you for your feedback. We are sorry that your travel arrangements were disrupted. Condor Ferries found it necessary to cancel the scheduled sailing from Poole to Guernsey on the 10th March and the sailing from Guernsey to Poole on the 13th March due to adverse weather conditions. In common with other sea carriers Condor Ferries are limited by law in terms and conditions under which they can sail. We hope you will appreciate that these limitations are set by marine safety agencies in the the interest of passenger safety, which has to be Condor Ferries main priority. If it had been at all possible to allow the sailings to go ahead, they would have been more than happy to do so. We were concerned that during this time you felt stranded. Our records show that we were in contact with you before you left the UK and whilst you were in Guernsey. Our office contact numbers were also provided on your holiday paperwork as well as our Duty Mobile number as we are contactable 24 hours a day. We spoke to Condor Ferries on your behalf and have sent you the Delayed Travel Declaration from them as requested. We would like to assure you that we fully understand it is never pleasant for our clients when their travel arrangements do not operate as scheduled, nevertheless, there are times when factors which are out of everyone's control such as adverse weather conditions make such irregularities unavoidable.