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Omdömen för Channel Islands Direct | Kundtjänstomdömen för https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Visar alla 1,951 omdömen

Betrodd kund

Feefo-verifierat

1 year ago

The website was straightforward, booking simple, and all arrangements worked as promised.

Elaine Poolford

Feefo-verifierat

Buxton Derbyshire

1 year ago

Vad Elaine Poolford sa om Channel Islands Direct:

Amazing service

Amazing service. Staff so friendly and helpful. Nothing was too much trouble helped organising trips, taxis etc. Just lovely !! Will definitely return to La Barbarie and recommend to everyone.

Gareth Liddiard

Feefo-verifierat

Manchester

1 year ago

Vad Gareth Liddiard sa om Channel Islands Direct:

Excellent service and value for money

We travelled as a family group to celebrate my ex's 70th birthday and presented a number of medical and mobility issues between us. These were addressed by customer services at Channel Islands Direct...

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Betrodd kund

Feefo-verifierat

1 year ago

Wonderful holiday

Very good service. Wonderful holiday.

Betrodd kund

Feefo-verifierat

1 year ago

Competent, efficient service.

Competent booking service, answered all questions, re-booked a better hotel when one of them was undergoing refurb. All arrangements worked well, including transfers.

Ray Tate

Feefo-verifierat

1 year ago

Vad Ray Tate sa om Channel Islands Direct:

Friendly, helpful people.

Kenneth Warren

Feefo-verifierat

1 year ago

Vad Kenneth Warren sa om Channel Islands Direct:

top stay

professional friendly and helpful thanks

Betrodd kund

Feefo-verifierat

1 year ago

Wait Wait Wait

The transfers you arranged to/from Moores Hotel were shoddy. The airport pick up was non existent, but your other driver took us to Hotel. The pre arranged pick up from Hotel to Sark ferry was 45...

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Claire

Channel Islands Direct

1 year ago

Thank you for the feedback regarding your transfers. At the time we did contact the transfer company about the arrival transfer from the airport and they explained that regrettably there had been some confusion relating to a coach group who were at the airport the same time as you, but when the transfer company realised their error another driver was sent to collect you. We did send you an email explaining what happened and apologised for the disruption this caused. Regarding the transfer from the hotel to the port unfortunately the driver was delayed due to being held up at a previous hotel. We contacted the transfer company who called their driver he explained the situation and said he was minutes away from your hotel. We did call your mobile and left message explaining what happened and then called the hotel who said you were just getting on the coach. We regret that you encountered these issues, and having used us three time previously you will understand how important it is to us that all our suppliers provide a high level of service to our clients and we apologise that this was not the case on this occasion, but this has been addressed with the transfer company. We do hope you will reconsider using us again so we can have the opportunity to restore your faith in our products and services,.

John Sleaford

Feefo-verifierat

Lincoln

1 year ago

Vad John Sleaford sa om Channel Islands Direct:

Had resolved cancelled flight although no transfer turned up in Jersey

Professional and helpful

Betrodd kund

Feefo-verifierat

1 year ago

Lovely return to Guernsey

Everything in the travel plan worked out as planned. La Villette was ideal for us, the position, facilities and food. We were just sorry that we couldn't take advantage of the pool which looked great...

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