THe order arrived the next day for poles and rings that we had been unable to find in several stores for the length we needed.
We were recommended to Poles and Tracks by a friend and we would...
Getting the tracks was fine but the product was shockingly bad, as I had already cut them to size they were only good for the skip, bought replacement metal tracks for half the price and treble the...
Absolutely disgraceful experience. I ordered a pole that was pictured as a bright shiny gold (******************************************************************=1300). Instead I received an item that...
Läs mer
Jenny
Poles And Tracks
9 years ago
Hi there,
I have just emailed you, but I will respond here as well.
I am very sorry that you feel our level of service has been less than adequate. We always endeavour to provide excellent customer service to everyone.
Your refund was processed before the Christmas break, however as we were closed for Christmas until yesterday (Jan 4th) the paperwork has not yet been raised, so I would recommend looking out for the refund showing in your paypal account over the next few working days.
We are also hopefully in the process of refunding your carriage money, as outlined in the email I just sent you, should we receive from you a receipt of what as paid as I have asked.
I am also sorry that the goods you received were not fit for what you wanted; this can happen as pictures on the internet never give a true representation of colour of the actual goods. This is why we allow a no-quibble returns policy period of 14 days, as outlined in our returns policy.
Apologies again for the inconvenience caused, we do not wish to avoid any of our customers and a good level of service is what we aim to provide, as evidenced by the other reviews on here.
Kind regards,
Nikki Middleton BSc (Hons) Poles and Tracks
01256 957043
Betrodd kund
9 years ago
Thank you, the team have resolved my issue effectively and will, I think, be more communicative with their customers.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Poles and Tracks