We're very sorry to hear that you were dissatisfied with the Cordstyle product. We had not received any communication from you regarding your order, so we were unaware of the problems with your product until we received this Feefo review.
We have since spoken to you on the phone and obtained further information about your requirements. As your curtains weighed around 30kg, these would be classed as mucher greater than extra-heavyweight curtains and subsequently the Cordstyle was indeed not suitable. Although we have requested email transcripts of the email enquiries you sent through, we have unfortunately received nothing to date.
We have since obtained a quote for more suitable products - the Silent Gliss 3900 and 6370 tracks - which we have emailed over, including a special discount for any inconvenience caused, but haven't heard anything since.
We're very sorry we were unable to help you with your requirements this time but we would be more than happy to help in the future should you choose to use us again. You can either contact us via email (info@polesandtracks.co.uk) or by telephone (0118 981 3402).
Christina Robinson
Not only did the curtain rail arrive promptly, but when I ordered shortly afterwards some more gliders for it, they refunded part of the standard delivery charge because the small package could be...
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Produktomdömen
Köpdatum: 07/12/2014
0
Dela
Betrodd kund
11 years ago
Ordering process was simple, payment was straight forward and delivery was fast
Produktomdömen
Köpdatum: 07/12/2014
0
Dela
Betrodd kund
11 years ago
Very fast delivery and excellent range to choose from.
THe selling was brilliant, however the wrong size pole was delivered, initial discussion was 250 cm pole, final order 235 cm pole, delivered 250 ml pole. Delivery was day late , not your fault driver...
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Poles And Tracks
Poles And Tracks
11 years ago
The manufacturers of this pole have always included the length of the finials with the length of the pole itself on the box. This information was stated in the product description: ("package labelling indicates the combined length of the pole (as stated above) and the finials.") and Sophie did mention this at the time of ordering. This is not standard proceedure in the industry and I'm sorry if it caused confusion when the delivery turned up.
With regards to delivery, we are unfortunately at the mercy of the courier companies upholding their side of the delivery contract. We understand that the driver initially turned up on the correct next working day but then couldn't find your order on his van and so delivered the following day. We can only apologise on their behalf for any inconvenience this caused.
Christina Robinson
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
