Very helpful and amazingly fast service both in advice and delivery. Emailed response back very quickly, phoned to confirm availability and next day delivery.
I ordered this track originally back in August after waiting for nearly 2 weeks with no communication whatsoever I rang to find out where it was. I was told that it was out of stock till 19th Sept so...
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Jenny
Poles And Tracks
10 years ago
Mrs Garner, I apologise again that your delivery was not when expected, as explained in our mails, we were not informed that the date 19sep had changed by the supplier .I did mail you on the 5th sep to inform you that it was out of stock the day after you ordered on the 4th. When you cancelled your order and replaced it you were mailed again that the item was out of stock, as our previous orders were being fulfilled and there wasn't sufficient supply. We offered a refund or different colour in the mails to try and find a suitable option for you. As explained in the mails we raised a complaint with the supplier to which we were then offered a Saturday delivery, to get it to you quicker.
With regards to your track if you are not satisfied you have 14 days to return the product for full refund.
I can only apologise again that you are not happy with your product or the service we have supplied.
This is now the third track I have bought from Poles and Tracks, one for my home, one for my bias and one for one of rented properties. The products are great quality and the service exemplary. When...
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Köpdatum: 05/09/2016
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TC
Trusted Customer
10 years ago
Vad Trusted Customer sa om Poles And Tracks:
Our curtain rails arrived very quickly,well packaged and a very good product.
Poles and tracks were very helpful pre order supplying the detailed info I required. My order Arrived promptly on next day service sight mistake which was rectified immediately with a further next...
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
