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Thank you for your comments. I was very sorry to read the issues you have had recently with regards to foam filling for your covers. I have looked into your order and have requested that your order be treated as a matter of priority, which is the very least we can do for you. I will also look into the issue you mentioned about not being able to see a sample of foam, prior to you placing an order. I apologise profusely for the issue you have had and I hope that your new foam is delivered quickly and to your satisfaction.

Thank you for taking the time to give us your feedback. I would like to apologies for the problems that you have had with your order, the delays you have been faced with are unacceptable. I was concerned to read that you were still not completely satisfied with your order. I will be more than happy to arrange to have your consultant come back to you to look into your issue with the chair leg and the incorrect coloured scatter cushions. With regards to your first order being sub-contracted without our knowledge, I have investigated this and I can confirm that this is not the case at all. We have a team of local upholsterers in your area and when one team is overloaded with work, it is then passed on to another team with capacity to fill your order. However, this doesn’t excuse the issues you had with your order and I would like to apologise again for any inconvenience this has caused.

Mrs Anderson Thank you for your feedback. Firstly, I would like to offer our sincere apologies for the problems you have encountered throughout the progress of your order. It is rare occurrence but we sometimes have to make slight adjustments to the covers due to the fact that they are made-to-measure. I can confirm that your covers are completed and ready for delivery as soon as you get back into your property. If you could please contact us at this time and your consultant will contact you and arrange a fitting date.