Plan Insurance Brokers Omdömen

Thank you for taking the time to leave your feedback. We're pleased to hear that you found our staff helpful. We always aim to issue renewal invitations in good time, typically around three weeks before renewal. While delays can occasionally occur, we strive to keep our customers informed throughout the process and are sorry that your experience did not meet expectations on this occasion. Having looked over your file, I can see multiple quotations were given, which required referral to underwriters and this process can take a little longer due to insurer turnaround times. We appreciate your patience and are pleased that we were able to assist with your renewal.

Thank you for your feedback, and we’re sorry for any confusion regarding the price. We offer a reduced administration fee when policies are completed through our online portal. At the time of your original quote, the portal was undergoing maintenance, so we applied the same discounted administration fee manually to ensure you weren’t at any disadvantage. By the time we re-quoted your policy, the portal was back up and running. We explained that renewing online could be beneficial, as it allows you to complete the process at a time convenient to you and includes a £25 discount. However, we should have been clearer that this discount had already been applied to your price. Overall, we were able to secure a lower premium for you with the same insurer, along with the reduced administration fee. In hindsight, we could have explained this more clearly, and we’ll take that on board. If you’d like us to go through this in more detail, we’d be happy to help.

Thank you for your feedback, Mr Adams. We're sorry to hear you found parts of the process frustrating. While our online form allows us to provide an initial quotation, we do need to reconfirm the information submitted and ask some additional questions before arranging cover. This helps ensure the policy is suitable for your needs and avoids any issues that could arise from incorrect or incomplete information. Our panel of insurers also requires us to verify the details provided through the online quote form and obtain additional information that is not captured during the online quote journey, which is why a follow-up conversation is necessary. We appreciate you taking the time to share your experience and will take your comments on board as we continue to review and improve our customer journey.