Massive price increase and dismal customer service
Poor
James
Plan Insurance Brokers
7 months ago
Thank you for your feedback. We are sorry to hear that you felt the service you received was below expectations. However, after reviewing your case, we do not believe your comments are warranted.
Unfortunately, insurance prices continue to rise, and at each renewal we conduct a full market analysis to ensure we are offering the most competitive option for your needs. Your renewal invitation was issued based on the same details as last year with your existing insurer.
To help keep costs down, we also offer an online renewal discount when no changes are required. Our email and portal communications explain that, to qualify for this discount, the renewal must be completed online at least three working days before the renewal date to avoid any issues or necessary amendments.
We can see that you reset your password on 21 September, and we attempted to contact you on 23, 26, and 29 September to discuss your renewal but unfortunately did not receive a response. If we are unaware that you are experiencing any difficulties, we are unable to provide assistance in resolving them.
Kind regards,
Plan Insurance Brokers
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.