PixieGirl Omdömen

Thank you for your feedback! You don’t have to pay anything when you drop your parcel off, however all UK return parcels are subject to a £1.99 return fee for up to 6 items, additional items will then be charged at £1 per item which will be deducted from your refund. In-store returns are free. A return fee is applied as the item/s are having to be checked over by our quality control team, steamed to ensure no contamination and repackaged (if the item/s are in a resalable condition), The items will then be placed back into stock. As I’m sure you can appreciate that this is very time consuming and means that other customers may miss out on purchasing these item/s due to the length of time it takes for the unwanted item to be returned and processed via our warehouse. Further information can be found by clicking here https://www.yoursclothing.co.uk/returns-policy As a valued retailer we want to ensure we continue to provide the best service and products to our customers, we understand that from time-to-time item/s may not be suitable or not to their liking, for our customers and for this reason they return the item/s back to us, if for any reason your item is faulty then of course this charge will not be applied and all returned item/s are inspected upon receipt into our distribution centre.

Thank you for your feedback! We're glad the delivery was swift.

Thank you for your feedback. We're very sorry to hear your order was lost and that you experienced a lack of communication and delay in receiving your refund. We understand how frustrating this must be, and we'll ensure your comments are shared with the relevant team for review. We appreciate you taking the time to let us know.