Phase Eight Online Omdömen

Hello Rae, Thank you for taking the time to share your feedback. We're truly sorry to hear about the delay in our response regarding the second faulty dress—especially after your initial issue was handled well. This is certainly not the level of service we aim to provide, and we completely understand your frustration. I’ve looked into this for you and can confirm that our team sent a response to your email on 26th June, offering further support. We’re pleased to see that this issue has now been resolved. We sincerely apologise for any inconvenience this may have caused. Your experience has been shared with our team as valuable feedback to help us improve and avoid similar issues in the future. We truly appreciate your patience and understanding, and we’re committed to learning from this to ensure it doesn’t happen again. Warm regards, Phase Eight Customer Care

Good afternoon, Thank you for your feedback, and we're really sorry to hear about the delivery issues you experienced. That’s definitely not the smooth service we aim for. We’re glad to hear our team was able to assist you and appreciate your patience throughout the process. Your experience has been noted, and we’re working with our delivery partners to help prevent this from happening in the future. Thanks again for reaching out and giving us the chance to make it right. Kind regards, Phase Eight Customer Care