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PharmXtra Recensioner

Visar alla 7,259 omdömen

Jane

Feefo-verifierat

4 years ago

Vad Jane sa om PharmXtra:

Great

Easy process simple consultation quick approvement. From placing the order to delivery it took 6 days. Although eu meds don’t respond to you via email straight away you do get a answer eventually....

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Oscar

PharmXtra

4 years ago

HI Jane, Thank you for this extremely informative review. We really do appreciate it. Kind Regards

Lucinda

Feefo-verifierat

4 years ago

Vad Lucinda sa om PharmXtra:

Very disappointing

Unfortunately my order still hasn't arrived after 4 weeks. Customer service has been very poor, just telling me it's on it's way. I have been a loyal customer for many years so very dissapointed. EU...

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Oscar

PharmXtra

4 years ago

Hi Lucinda, I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response. Sorry for the inconvenience. Kind Regards EUMeds

Lucinda

4 years ago

Order still not arrived, tracking number still not showing as dispatched, no contact from Customer Services team as promised in the previous response.

Oscar

PharmXtra

4 years ago

Hi Lucinda, I've just been informed and shown by my customer support team that they have been in contact with you on multiple occasions and have informed you that if you are not willing to wait for your order, you are able to get a full refund. Sorry for the inconvenience. Kind Regards EUMeds

Betrodd kund

Feefo-verifierat

4 years ago

Be aware

Poor customer service. I ordered medication 7 days ago and had an email to say that they have been dispatched but still not arrived. Tried calling the m telephone number but it doesn’t work and can...

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Oscar

PharmXtra

4 years ago

Hi there, First of all I apologise for the delay of your order. However, I've just been in contact with the customer support team and they informed me that you emailed us yesterday and since then you have been in contact with our team with back and forth emails, in which they replied stating that your tracking number will be updated in the next 24 hours. Sorry for the inconvenience. Kind Regards EUMeds

Betrodd kund

Feefo-verifierat

4 years ago

Excellent

Excellent service; highly recommended.

Oscar

PharmXtra

4 years ago

Hi, Thank you for this positive review. Thank you for recommending us, we will keep trying our best to continue satisfying our customers. Kind Regards EUMeds

Gilly

Feefo-verifierat

4 years ago

Vad Gilly sa om PharmXtra:

Excellent service

Always excellent service, wouldn’t use anyone else

Oscar

PharmXtra

4 years ago

Hi Gilly, Thank you for this 5-star review. Kind Regards EUMeds

James

Feefo-verifierat

4 years ago

Vad James sa om PharmXtra:

1st class service

Absolute 1st class service. Very understanding and sympathetic towards there customers. Very good comms too.I would recommend EU Meds to everybody. Thank you EU Meds.

Oscar

PharmXtra

4 years ago

Hi James, Thank you for this positive review. Thank you for recommending us, we will keep trying our best to continue satisfying our customers. Kind Regards EUMeds

Betrodd kund

Feefo-verifierat

4 years ago

have not yet recieved my order

i have not recieved my order placed on 5th august never had a problem before with any orders so cannot understand why my order has not been delivered payment has been taken

Oscar

PharmXtra

4 years ago

Hi there, I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response. Sorry for the inconvenience. Kind Regards EUMeds

Betrodd kund

4 years ago

thank you first problem ever with eu meds that i have experienced hope to recieve my order shortly thanks carol

Betrodd kund

Feefo-verifierat

4 years ago

Appalling service. Gave 1 star because I couldn’t give zero

Continued delaying tactics saying item will be dispatched in a week, the week passes and then another message to say 2 weeks time. I’ve lost hope of receiving my order, which was important and I’ve...

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Oscar

PharmXtra

4 years ago

Hi there, I'm sorry to hear about your unfortunate experience with us. Please get in contact with our customer support team and they will be happy to resolve this issue with you, whether that's by refunding or chasing down your order. Kind Regards EUMeds

Betrodd kund

4 years ago

I’ve been in constant contact with customer support and they keep putting me off by delaying the dispatch the items. They say it has been sent to the courier but they have ‘technical issues” which keeps delaying it. This does not tell me anything and I made the order almost a month ago and am no nearer receiving my parcel. Please look into this for me as I need the item

Oscar

PharmXtra

4 years ago

Joan

Feefo-verifierat

4 years ago

Vad Joan sa om PharmXtra:

NOT JOAN

I'm NOT Joan! Please delete me from your system

Oscar

PharmXtra

4 years ago

Hi there, Sorry for the inconvenience. Please can you get in contact with our customer support team and they will be happy to help you. Kind Regards EUMeds

Betrodd kund

Feefo-verifierat

4 years ago

Not received 27 days later.

Ordered and approved on 4th August. It’s now 27 days later and have still not received despite EU Meds indicating they dispatched on 5th August. Keep getting responses from Ashley at customer...

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Owen

PharmXtra

4 years ago

Hi there, Sorry about the delays. We have sent out an email regarding these orders. If you have anymore queries please contact the customer support team. Sorry for the inconvenience. Kind Regards EuMeds

Owen

PharmXtra

4 years ago

Hi there, I've just been informed that it might have been sent by SMS as well. Kind Regards EuMeds

Betrodd kund

4 years ago

I have emailed twice today Owen but not received a reply to either. Your website now states you have the item in stock so why has it not been delivered. The Royal Mail tracking still states they are awaiting the item.

Betrodd kund

4 years ago

Nothing has been sent by SMS. I am still awaiting delivery of the parcel. Why hasn't it been delivered yet and why are customer support not responding to emails and why are the telephone lines unavailable? It is beginning to appear that this may be a scam.

Owen

PharmXtra

4 years ago

Hi, I can see that you have been speaking to our customer support team. As you can understand, they have a lot of customers to deal with, therefore they will get back to you as soon as they can. Sorry for the inconvenience. Kind Regards EuMeds