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Petcover Australia Recensioner

Visar alla 2,292 omdömen

Michelle

Feefo-verifierat

eatons hill qld

10 years ago

Vad Michelle sa om Petcover Australia:

Happy :) so far

Petplan Australia

Petcover Australia

10 years ago

Hi Michelle

Thank you very much for your feedback. We are pleased that you are happy! :)
Have a great week.

Kind Regards

- The Petplan Team

Köpdatum: 26/05/2016

Rebekah

Feefo-verifierat

Perth

10 years ago

Vad Rebekah sa om Petcover Australia:

You ****!

This is possibly the worst experience I have ever had of an insurer and they have all been bad. I was given insurance as a free trial and could not use it for the first 72 hours. This was when my...

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Petplan Australia

Petcover Australia

10 years ago

Hi Rebekah,

We’re sorry to hear of the experience you have had with Petplan. The consultant was correct instating that the issues prior to the 72 hours after policy signup are classified as pre-existing. If you would like more information on why pre-existing conditions apply please contact us on 1300 738 225.

Regarding waiting periods, our free policies have quicker waiting period of 72 hours rather than what is normal for many polices of 21 days. Once the free policy is up we do waiver the 21 day waiting period when you convert to a full policy. Unfortunately these waiting periods cannot be waived and any illness that happens during the 72 hours for free policies and prior to policy sign up are included as pre-existing and not covered.

If you would like more information on why these waiting periods do apply for every pet insurance please call us.

Kind Regards

- The Petplan Team.

Rebekah

10 years ago

You have the power to alter your policies and conditions but you choose not to because it makes you money. That's the business you're in and my choice is limited to one other insurer. You maximize value for shareholders by ripping people off! I'm just happy I didn't pay for this plan but it wasted my time and that's worth money to me. I also have no other option to rate you any lower.

Köpdatum: 27/05/2016

Laura Thompson

Feefo-verifierat

Brisbane,QLD

10 years ago

Vad Laura Thompson sa om Petcover Australia:

Great quality service and professional.

Mitch K was amazing. He knew exactly what he was talking about and made me feel like my baby girl was going to have the best care possible. I had a lot of questions around my Dachshund and future...

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Petplan Australia

Petcover Australia

10 years ago

Hi Laura

Thank you very much for your feedback! We are glad you found us helpful. I will personally pass this onto Mitch K and his superiors to commend him on a job well done!

Have a great week!

Kind Regards

- The Petplan Team

Köpdatum: 27/05/2016

Betrodd kund

Feefo-verifierat

10 years ago

very satisfied that I had all the information I needed to make a purchase

The staff were clear, friendly and not pushy. They encouraged me to come back with more questions if I had them before purchasing the policy. For service, I would recommend them. I had spoken to some...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lisa

Thank you very much for your feedback. We are glad you found us helpful! I will pass this onto the Sales Department!

Have a pleasant week :)

Kind Regards

- The Petplan Team

Köpdatum: 27/05/2016

Janine

Feefo-verifierat

Bundaberg

10 years ago

Vad Janine sa om Petcover Australia:

As I was able to save $10 per month ith another company I have cancelled my policy on Thursday 23rd June.

Unfortunately I cancelled this policy on Thursday 23rd June as I was able to save $10 per month with another Company.

Petplan Australia

Petcover Australia

10 years ago

Hi Janine,

We’re sorry to hear the news of cancellation of your policy for Papi.

We’d love to know what company took you away from Petplan? If you’d like to have a chat to us about your new policy inclusions compared to Petplan, we’d love to hear from you on 1300 738 225.

Kind Regards
– The Petplan Team.

Köpdatum: 27/05/2016

Sharon

Feefo-verifierat

10 years ago

Vad Sharon sa om Petcover Australia:

Service is good, exclusion policy not so good

While their service is good, the exclusion policy needs reviewing, I have been a loyal customer since my dog's birth and recently upgraded policy. I have been advised that my dog's exclusion is...

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Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

Thank you for your feedback!
In regards to the exclusion issue, I will pass this onto the Underwriting Department to review.
Hopefully this helps.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

Just an update :)
The Underwriting Department has contacted you regarding the exclusion.

Kind Regards
- The Petplan Team

Sharon

10 years ago

The call I received basically was to say, it is still non reviewable and won't do anything about, still doesn't change my views or comments.

Köpdatum: 23/05/2016

Luciana

Feefo-verifierat

10 years ago

Vad Luciana sa om Petcover Australia:

Bad service, no-one can assist and no person to talk to.

I left messages and emailed for Petplan to contact me to discuss an insurance query. No-one has ever contacted me. I wanted an underwriter or vet to contact me.

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre

Thank you for your feedback. I have passed this directly to the underwriting department as urgent and they will be in touch with you shortly.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre

Just an update. Erin from the Underwriting Department is currently in contact with you to address your insurance query.

Kind Regards,

- The Petplan Team

Luciana

10 years ago

They did contact me, and I explained what the query was and then I never heard from Erin. Then I contacted Erin again, and she said she could not assist and the person who could was away. So still nothing.

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre,

As further discussed over a phone conversation and email communication that was had with our underwriting department your query will have to be looked into further via our Senior Underwriting Manager on their return next week. Once this is looked into next week they will be in contact with yourself. If you have any further queries please feel free to call.

Kind Regards

- The Petplan Team

Köpdatum: 26/04/2016

Maria

Feefo-verifierat

10 years ago

Vad Maria sa om Petcover Australia:

Happy Customer

Compassionate and understanding towards my needs

Petplan Australia

Petcover Australia

10 years ago

Hi Maria

Thank you very much for your feedback!

Have a great weekend!

- The Petplan Team

Köpdatum: 24/05/2016

Betrodd kund

Feefo-verifierat

10 years ago

Overall very good, helpful, clear info, good quality documentation and so on. I did however send a detailed note, shortly after commencement, about what I thought was a questionable underwriting...

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Petplan Australia

Petcover Australia

10 years ago

Hi Bernard

Thank you very much for your feedback.
In regards to your note that you have sent through, I have spoken to the Underwriting Department and they have assured me that they will be in contact with you.

Kind Regards

The Petplan Team

Betrodd kund

10 years ago

Thanks you. Appreciate the response.

Petplan Australia

Petcover Australia

10 years ago

Hi Bernard

Just a quick update. The Underwriting Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Betrodd kund

10 years ago

They did come back and provide additional context, hence service was prompt, but in doing so have demonstrated a highly conservative, and uncommonly risk-averse approach to underwriting.

Köpdatum: 17/05/2016

Lyn

Feefo-verifierat

Brisbane

10 years ago

Vad Lyn sa om Petcover Australia:

Good service, prompt and helpful

They were quick with my payouts however they could improve the process by using technology better, emailing claims instead of posting, and direct debit instead of sending cheques. So far I am happy...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Thank you very much for your feedback, I will pass this onto the claims department to review.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Just an update :)
Jasmine from the Claims Department has emailed you regarding your suggestion.

Kind Regards

- The Petplan Team

Köpdatum: 23/05/2016