Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Petplan Omdömen

https://www.petplan.co.uk/

EXCEPTIONELL

Tjänst

4.7

Produkt

4.6

2,377

292

2,846

omdömen under det senaste året

Visar alla 72,602 omdömen

Betrodd kund

Feefo-verifierat

1 month ago

Excellent service

Very easy to claim and quick payment

Köpdatum: 13/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Köpdatum: 14/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Long delay in payment

Rang up to query a claim, pet plan unsure why it is taking so long so the CS advisor told me another department would look into it and get back to me. Purchased insurance for a rescue dog, prices...

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Zen

Petplan

1 month ago

Hi, Thank you for your review. We appreciate your honesty and are sorry to hear about your experience. Regarding your claim query, we understand how frustrating it can be to wait for updates. We also appreciate your feedback on pricing. We continuously review our products to ensure they offer value to our customers, and your comments have been noted. We're always working to improve our online experience, including the ability to manage multiple pets. Can you please an email to social@petplan.co.uk with your policy number and full name so we can look into your claim and the advise why you may not be able to view both pets online. Thanks, Zen – The Customer Service Team

Köpdatum: 14/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Friendly and helpful.

Very friendly and helpful when I registered my new kitten over the phone.

Köpdatum: 18/07/2026

Ms Michelle Milsom

Feefo-verifierat

1 month ago

Köpdatum: 14/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Rebecca

Petplan

1 month ago

Hi, I'm sorry to hear you've had a negative experience with us. If you'd like to discuss this further, please email social@petplan.co.uk with your policy details and concern. Thanks, Becky - The Petplan Team

Köpdatum: 17/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Efficient

Very efficient service

Köpdatum: 10/07/2026

Betrodd kund

Feefo-verifierat

1 month ago

Prompt and treat well.

My cat had passed away and Petplan treated us with sympathy . They were prompt with sorting our claim for illness and tests. It was nice to be treated with kindness because of the bereavement.

Köpdatum: 09/07/2026

Betrodd kund

Feefo-verifierat

1 month ago