Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
My order showed that it was being processed despite the fact that I had not downloaded the prescription correctly. When I rang to enquire about the delay on sending out the order this was explained...
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
I am sorry you found our website difficult to use to place your order. If you wanted to give us a call on 01761250850 one of our customer support agents can help talk you through the process for online ordering. We are always happy to help in these circumstances. We apologise for any inconvenience.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Köpdatum: 22/07/2026
0
Dela
PM
Paul Maddox
Feefo-verifierat
GBR
2 days ago
Vad Paul Maddox sa om Pet Drugs Online:
Easy to order, and delivered next day
Jess
Pet Drugs Online
2 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Produktomdömen
Köpdatum: 19/07/2026
0
Dela
FM
Fredrick Morgan
Feefo-verifierat
2 days ago
Vad Fredrick Morgan sa om Pet Drugs Online:
Very happy with the service and the customer service support as been very good
Jess
Pet Drugs Online
2 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Excellent delivery service
Excellent communication
Jess
Pet Drugs Online
2 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Köpdatum: 22/07/2026
0
Dela
AP
Angela Pavey
Feefo-verifierat
2 days ago
Vad Angela Pavey sa om Pet Drugs Online:
Took too long after receiving prescription
Jess
Pet Drugs Online
2 days ago
Good afternoon,
Thank you for taking the time to share your feedback with us.
I have looked into this further and can see that, although your order was placed on 16 July 2026, we did not receive the prescriptions from your vets until 24 July 2026.
Once prescriptions are received, our team generally requires up to two working days to review and approve them. In this instance, I can see that both prescriptions were approved on 25 July, and your order was then dispatched promptly on 26 July.
I appreciate that waiting for an order can be frustrating, and I hope this provides some clarity around the timescales involved with your order.
If you would like to discuss this further, please feel free to contact our team at reviews@petdrugsonline.co.uk, and we’ll be happy to help.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.