I have not had the bike or your services for long, but I am sure your services are good and wish you well.
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Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
Fantastic service very easy to setup and a very competitive price
Phil Cooper
Pedalsure Ltd
8 years ago
Thank you for your positive feedback.
0
Dela
TC
Trusted Customer
Feefo-verifierat
Cheadle Hulme
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
Very simple to use, good price and service.
0
Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
It was easy and clear cut to deal with Pedalsure.
Everything was clear-cut and easy to navigate. Yes I would recommend them to anyone who needs Bicycle Insurance.
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Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
After a slight mishap on their side, I received excellent service
Phil Cooper
Pedalsure Ltd
8 years ago
Thank you for your feedback.
0
Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
My application for insurance online was simple and easy to follow.
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Dela
Betrodd kund
Feefo-verifierat
8 years ago
Excess amount not clear upfront
The excess on my cycle insurance (which I had assumed to be 0) wasn't made plain until after I had cofirmed the policy.
It's a very small policy so I found another supplier who provided the same...
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Phil Cooper
Pedalsure Ltd
8 years ago
Thank you for your feedback. We always raise the comments internally to see if there is anything we can improve upon. Currently we display the Excess for the policy in the following places:
FAQ's / Policy / Policy Docs / Policy Schedule
We stagger the excess according to the value of your bike(s).
The following information may be of use for the complete Excess as detailed in our FAQ's
This depends on the type of claim. There is no excess for claims under Sections 1 (Personal Accident), 2 (Personal Liability) or 3 (Legal Expenses). In respect of any claim under Section 4 (Theft and Accidental Damage) the following excess will apply: for a bike with a declared value of less than £1,500 an excess of £75 will apply, for a bike with a declared value of £1,500 or more but less than £7,500 an excess of £100 will apply, and, for a bike with a declared value of between £7,500 and £15,000 an excess of £250 will apply. In the event that a claim involves more than one of your declared bikes, each bike will have a separate excess.For claims of more than £1,000 where we can offer repair or replacement ourselves through a preferred supplier we may with the policyholder's consent waive the excess and repair or replace the bike ourselves
0
Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
My only issue would be is that you dont receive proof of insurance in the post only had the option of an e-mail.
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Dela
Betrodd kund
Feefo-verifierat
8 years ago
useless!
useless insurance, you need to keep bicycle indoors otherwise they won't help. if i was to keep bike indoors at all times, i might as well not have it at all, and definitely won't need an insurance!
Phil Cooper
Pedalsure Ltd
8 years ago
We appreciate your feedback. Cycling Insurance does have conditions and our policy does require your bike to not be left outside for more than 12 Hours at one time. We do allow 24Hrs at a Train Station or Permanent Place of Employment. In such instances we ask for the bike to be locked to an immovable object with an approved lock. Whilst we understand such conditions to be adopted by most insurer's, it is possible that they vary between others.
This information is present in both our FAQ section (Accessed from the footer of our website) or in page 5 of our Policy Wording.
We regret if we were unable to satisfy your individual requirements.
0
Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om Pedalsure Ltd:
It was very easy to complete the required documentation. Insured immediately and all paperwork with me in a couple of days
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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
