I found it difficult for parcel please to understand my complaint
ParcelsPlease.com
ParcelsPlease.com
14 years ago
Many thanks for taking the time to give us your feedback. First of all, please accept our apologies for the damage to your item. Having looked at your order, I understand that the fire you shipped contained glass and was therefore unfortunately shipped at your own risk. I believe the additional Loss/Damage Cover you purchased on the website was refunded to you before the collection of your item and that you were advised of the risk in sending the fire through a parcel network. Once again, please accept our apologies for the damage to your shipment. If you have any questions in future regarding the items which should/should not be sent and the cover available, please do not hesitate to contact us on 01292 310 410 - we're happy to help. Thank you for shipping with ParcelsPlease.
Best regards,
ParcelsPlease.com
Produktomdömen
Köpdatum: 09/04/2012
0
Dela
Betrodd kund
Feefo-verifierat
14 years ago
Website very easy to use, excellent prices, will definately use again!
Produktomdömen
Köpdatum: 10/04/2012
0
Dela
Betrodd kund
Feefo-verifierat
14 years ago
your phone lines need to be attended on times specified
Produktomdömen
Köpdatum: 27/03/2012
0
Dela
Betrodd kund
Feefo-verifierat
14 years ago
Communications were fine.
Produktomdömen
ParcelsPlease.com
ParcelsPlease.com
14 years ago
Thank you very much for your feedback. Unfortunately most parcel carriers specify that collections and deliveries can take place between 9am and 6pm Monday to Friday. They themselves are unable to be more specific as this will vary day to day according to the demand for their services, traffic, weather etc. We are also therefore unable to be more specific with times. Perhaps for your future shipments you could leave your parcel with a neighbour for collection or could have the parcel collected at your workplace? Many thanks for your custom and for your feedback.
Best regards,
ParcelsPlease.com
Köpdatum: 28/03/2012
0
Dela
Betrodd kund
Feefo-verifierat
14 years ago
Very helpful in trying to sort out a collection issue.
We love Parcels Please. Not being in the UK means that we sometimes get massive postage costs. Being able to get things delivered to a relative's house and forwarded on so easily for £15 is amazing.
At ParcelsPlease.com we send over a million parcels each year. Whether it be parcel delivery throughout the UK, Europe or Worldwide, we offer a reliable door to door delivery service.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
At ParcelsPlease.com we send over a million parcels each year. Whether it be parcel delivery throughout the UK, Europe or Worldwide, we offer a reliable door to door delivery service.
