Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Paragon Recensioner

Visar alla 7,696 omdömen

Trusted Customer

Ashford

8 years ago

Vad Trusted Customer sa om Paragon:

Outstanding service from opening the account to depositing and withdrawing.

The whole experience from opening the account to depositing and withdrawing money has been completely straightforward, easy and efficient. Excellent service. And the savings rates are better than...

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Jemma

Paragon

8 years ago

Thanks for taking the time to respond, we value your feedback and will pass this onto our team.

Kind regards, Jemma

Trusted Customer

8 years ago

Vad Trusted Customer sa om Paragon:

Superb easy process

I opened a Paragon account as I had struggled with another bank's total inefficiency for several weeks and finally gave up. The process with Paragon was so easy and clear with all steps completed in...

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Trusted Customer

8 years ago

Vad Trusted Customer sa om Paragon:

Good to have someone to speak with.

I had a computer security problem and made contact with Paragon to inform them, it was comforting to know that there was someone on the end of the line to guide me through this situation and all has...

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Betrodd kund

8 years ago

Wonderful experience

Fantastic, I wouldn't save anywhere else!

Trusted Customer

8 years ago

Vad Trusted Customer sa om Paragon:

Very prompt and efficient service for 16.25 on a Friday

Just spoke to a young lady on the phone, very helpful and sorted the problem I was experiencing. Alan Briggs

Betrodd kund

8 years ago

Great customer service

I have had to contact Paragon on a few occasions regarding queries with my accounts and always have found them helpful. I would definitely recommend them to friends and family.

Betrodd kund

8 years ago

Poor poor poor

My initial deposit has still not been allocated to my account 48 hours after transfer from my nominated bank account. This is despite calling the customer services yesterday, who assured me it would...

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Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry you’re not happy with the service you have received. Your feedback is important to help us improve for the future. We'd be very interested to hear more about your case and look into it for you to help us continually improve. As you have not left an email if your could contact our team on https://www.paragonbank.co.uk/contact-us we would like to look into this for you.

Kind regards, Jemma

Betrodd kund

8 years ago

everything explained fully . would recommend

Trusted Customer

Isleworth

8 years ago

Vad Trusted Customer sa om Paragon:

Paragon's security process is a pain!

I find Paragon's security process really laborious compared to other banks, and difficult to navigate. It also seems to reject complex passwords. Because of the above, I was repeatedly timed out -...

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Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry that you had difficulty navigating with our online password system. Your feedback is valuable as we are continuously looking to make improvements to our system and customer journey experience. As a result we will be reviewing our password requirement wording to ensure it is clear for our customers. If you would like to speak to us further please contact us https://www.paragonbank.co.uk/contact-us.

Kind regards, Jemma

Trusted Customer

8 years ago

Vad Trusted Customer sa om Paragon:

An excellent Bank

Every part of setting up accounts and transferring in was quick and easy, the webb site is excellent.

Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We are pleased that you found our online services and processes clear and easy to use and we value your positive feedback.

Kind regards, Jemma

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