Online Pound Store Omdömen

Hi, We are very sorry for the frustration caused by the courier’s delivery scan error. To clarify for anyone reading, when a courier mistakenly marks a package as delivered without proof of delivery, our support team steps in to investigate and classify it as lost so our customers aren't left out of pocket. We can confirm that your full refund of £38.60 is ready to be processed immediately. As outlined in our email thread, because an open PayPal dispute for £24.85 is currently holding part of the transaction, we need the case closed on your end so PayPal can release the full £38.60 back to you in a single transaction. As soon as that is updated in PayPal, your full refund will be finalised straight away. Thank you for your cooperation! Kind regards, OPS

Hi there, We are so sorry to hear about the state of your delivery and apologise for the frustration caused by the poor packaging. A member of our customer service team has just reached out to you directly via email to gather a few more details so we can get a full resolution sorted for you right away. Best regards, OPS