Terrible, was told to wait another week after my delivery for lost.
Customer Services
Online Carpets
5 days ago
Hello Debbie,
Thank you for taking the time to share your feedback. We’re sorry for the disappointment and inconvenience caused by your delivery not arriving as expected.
The majority of our deliveries are completed within the expected timescales, although unforeseen circumstances can occasionally cause delays. When you contacted us, we offered to arrange a replacement, but we understand that you chose to proceed with a refund instead.
We appreciate that this was a frustrating experience and regret that we did not meet your expectations on this occasion.
A member of our Customer Care team will be in touch shortly to learn about your experience.
Kind Regards
Suzanne
Online Carpets
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Dela
IE
Izzy Ejvet
Feefo-verifierat
GBR
7 days ago
Vad Izzy Ejvet sa om Online Carpets:
Laminate flooring
Great comms, will buy again.
Regular contact made by email from the purchase to the actual delivery.
0
Dela
DC
Darren Cross
Feefo-verifierat
GBR
7 days ago
Vad Darren Cross sa om Online Carpets:
Bourneville Bedroom Carpet
Brilliant experience from start to finish, well worth waiting for.
0
Dela
TS
Tina Start
Feefo-verifierat
7 days ago
Vad Tina Start sa om Online Carpets:
Very very happy over the moon with customer service😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃
0
Dela
Betrodd kund
Feefo-verifierat
7 days ago
Excellent service and 10/10 flooring
0
Dela
Betrodd kund
Feefo-verifierat
7 days ago
Delivered quickly ,only to the door ,not brought into house,not the best if you live in a flat,carpet good value
0
Dela
VW
Vera Barnes-wells
Feefo-verifierat
7 days ago
Vad Vera Barnes-wells sa om Online Carpets:
kept up to date about delivery
0
Dela
DF
Daphne Fergus
Feefo-verifierat
GBR
7 days ago
Vad Daphne Fergus sa om Online Carpets:
Excellent service and quality products
Excellent customer service received. My order came very quickly. Definitely recommend this company.
0
Dela
DB
Diane Blakeston
Feefo-verifierat
GBR
7 days ago
Vad Diane Blakeston sa om Online Carpets:
Amazing. Very pleased with my purchase.
Fabulous service.
0
Dela
Betrodd kund
Feefo-verifierat
7 days ago
Great service and Paul the delivery guy is a credit to the company
I received an email highlighting when my delivery would be.
I was kept up to date on the day of delivery and on when to expect my carpets.
When Paul arrived, he was polite and helpful, he is a real...
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.