Online Carpets Omdömen

Good afternoon, Thank you for taking the time to provide feedback regarding your recent order experience. We are sorry to hear that your delivery did not fully meet your expectations. In most cases, delivery is made to your external front door. However, due to accessibility constraints, our drivers may occasionally only be able to deliver an order to the nearest ground-floor access point, which may be at the kerbside. If you live in a flat or apartment, our drivers are unfortunately unable to carry deliveries up flights of stairs. In certain circumstances, the delivery driver may require assistance with larger or heavier items. This information is outlined on our website and within our dispatch communications. It is available for customers to review before placing an order, ensuring full transparency regarding the delivery service provided. We recognise that this service may not be suitable for everyone and therefore provide this information in advance to enable customers to make an informed purchasing decision. We continually review our services to identify opportunities for improvement and appreciate you taking the time to bring your concerns to our attention. Your feedback has been forwarded to our Customer Care Team for further consideration. Kind regards, Jenny Online Carpets