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Omdömen för One Tree Travel | Kundtjänstomdömen för https://www.feefo.com/reviews/one-tree-travel | Feefo

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Betrodd kund

11 months ago

Köpdatum: 25/06/2024

Still could do with work on the admin

Good price and covers everything i need. Only one drawback is opening the information, as you have to sign into each individual file, instead of just opening one. Would be so much easier and...

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Billie

One Tree Travel

11 months ago

Good morning, Thank you so much for your feedback. We do password protect documents sent via email. This is for your security, as the documents contain your personal data. I will pass on your comments to our operations team to see if there is any way to simplify this process in the future. Have a lovely time in Costa Rica! Billie

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James

Glasgow

11 months ago

Köpdatum: 25/06/2024

Vad James sa om One Tree Travel:

Phone answered promptly and the person asking questions and talking details was clear spoken and very clear way to communicate with.

Billie

One Tree Travel

11 months ago

Good morning James, Thank you so much for your review. It was lovely speaking to you. If there's anything more we can do to earn 5 stars next time, we'd love to hear from you. Enjoy your holidays, Billie

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Betrodd kund

12 months ago

Köpdatum: 13/06/2024

Brilliant experience

Good, the assistant was clear and professional. I explained my situation to them and were dealt with quickly and professionally. Good service

Reece

One Tree Travel

12 months ago

Good afternoon, Thank you for leaving us a five star review! Have a wonderful time in France. Best wishes, Reece

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Annie

Falkirk

1 year ago

Köpdatum: 17/06/2024

Vad Annie sa om One Tree Travel:

It was very good service she was very helpful I will use them are gain going on holiday

Billie

One Tree Travel

12 months ago

Good morning, Thank you so much for your kind words. We really appreciate them. If there's anything more we can do next time to earn 4 or even 5 stars, we'd love to hear from you! Have a lovely time in Barbados, Billie

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Jodi

Fareham

1 year ago

Köpdatum: 13/06/2024

Vad Jodi sa om One Tree Travel:

Excellent salesperson, very helpful and knowledgeable. Quick and easy to apply for. Instant decision.

Billie

One Tree Travel

12 months ago

Good morning Jodi, We pride ourselves on our excellent contact centre team, so this is fantastic feedback to receive. Thank you! Enjoy your travels, Billie

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Tracy

Kent

1 year ago

Köpdatum: 10/06/2024

Vad Tracy sa om One Tree Travel:

Five star service

Great service and price of travel insurance for my pre existing health conditions from One Tree Travel, spoke to Billie who was very helpful and friendly and arranged my travel insurance quickly for...

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Billie

One Tree Travel

1 year ago

Good morning Tracy, Thank you so much for this review. It was lovely speaking to you! Have a great time in Lanzarote, Billie

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Neil

Oakham, Rutland

1 year ago

Köpdatum: 17/04/2024

Vad Neil sa om One Tree Travel:

Outstanding Customer Service

My experience pre-journey has been nothing short of outstanding. I have been handled with care, sympathy and thoughtfulness. A particular mention should go to Andre who is a credit to the business -...

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Reece

One Tree Travel

1 year ago

Good afternoon Neil, Thank you for leaving such a glowing review of the service you received from Andre, what a fantastic demonstration of the customer care we strive for. I'll make sure your comments are passed to my colleague and we hope you have a wonderful trip to Canada. Best wishes, Reece

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Sandra

Derbyshire

1 year ago

Köpdatum: 06/06/2024

Vad Sandra sa om One Tree Travel:

They were helpful friendly and professional

Reece

One Tree Travel

1 year ago

Thank you for leaving us a five star review Sandra, have a lovely time in Jamaica and we hope to speak with you again next time. Best wishes, Reece

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Diana

London

1 year ago

Köpdatum: 12/04/2024

Vad Diana sa om One Tree Travel:

Looks good to me.

I was given One Tree Travel's information via my normal travel insurance. apparently they are part of the same company. I was told that it would be cheaper, and it was! It still appears to offer the...

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Billie

One Tree Travel

1 year ago

Good morning Diana, Thank you so much for your feedback. I've passed this on to our operations manager to look into. If you do find yourself needing assistance abroad, the number for the Emergency Assistance line is on the first page of your policy schedule, along with the number for the Contact Centre, and the Claims Department. Enjoy your travels! Billie

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Betrodd kund

1 year ago

Köpdatum: 17/04/2024

I thought it was okay I had no problems.

Billie

One Tree Travel

1 year ago

Good afternoon, Thank you so much for this review. It was lovely speaking to you. If there's anything more we can do to earn 5 stars next time, we'd love to hear from you. Enjoy your travels! Billie

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Om One Tree Travel

We are on a mission to redefine travel insurance, promoting responsible tourism and partnering with like-minded companies that share our commitment to the planet and community. Through our partnership with Ecologi, a leading environmental organisation, we will ensure that at least one tree is planted for every policy sold, contributing to reforestation efforts, carbon sequestration, and biodiversity conservation. Each policy purchased becomes a step towards a greener, more sustainable future. One Tree Travel is a trading style of Freedom Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority, reference number 306536. Registered in England number 4399749.

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01223 785 570

58 Market Square, St Neots, Cambridgeshire, PE19 2AA, United Kingdom