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Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Your NRG Recensioner

Visar alla 18,419 omdömen

Betrodd kund

Feefo-verifierat

1 year ago

Paperwork is important! Excellent experience, clarity needed on invoice.

The oil was delivered when promised, I was kept aware of date and time, all was done tidily; BUT, actually, I can barely read the delivery invoice, and in fact cannot read the bottom line at all (...

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Mr Martin Sowerby

Feefo-verifierat

Seahouses

1 year ago

Vad Mr Martin Sowerby sa om Your NRG:

Recent delivery

Arrived as scheduled

Justyna

Your NRG

1 year ago

Hello, Thank you for your custom and feedback, we are pleased that you are happy with our service.

Mr Paul Jackson

Feefo-verifierat

1 year ago

Vad Mr Paul Jackson sa om Your NRG:

All good

Great service great price and the driver very polite

Justyna

Your NRG

1 year ago

Hello, We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Betrodd kund

Feefo-verifierat

1 year ago

Nothing too much trouble.

Helpful delivery driver "Ash", I was`nt sure if amount ordered would fit in without overflowing so he stopped flow & checked levels several times.Our tank has no visible gauge so has to be dipped...

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Justyna

Your NRG

1 year ago

Hello, We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Betrodd kund

Feefo-verifierat

1 year ago

No delivery time slot notification sent

All good apart from I did not receive a delivery time slot notification, when at the time of ordering by phone I was told I would receive this on the day of delivery. Not a big deal this time as I...

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Justyna

Your NRG

1 year ago

Good Afternoon, Thank you for leaving us some feedback. I'm sorry to hear that you were expecting a time slot on the day of delivery, unfortunately this isn't something we provide. I have listened to the call you had with my colleague and it was stated we send out a notification by text and email the day before delivery, and can give us a call/drop us an email on the day if you would like to find out an ETA. Apologies for any miss communication. I'm pleased that your delivery went well! Kind Regards, Justyna Customer Services Manager

Mr A & Mrs M Wilson

Feefo-verifierat

1 year ago

Vad Mr A & Mrs M Wilson sa om Your NRG:

There was no problem

First class

Justyna

Your NRG

1 year ago

Hello, We are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!

Mr Wilfred Norman

Feefo-verifierat

Whitby

1 year ago

Vad Mr Wilfred Norman sa om Your NRG:

Only criticism is can be a longish wait between order and delivery days. Otherwise excellent service.

Justyna

Your NRG

1 year ago

Hello, Thank you for your custom and feedback, we are pleased that you are happy with our service.

Mr&Mrs Ashcroft

Feefo-verifierat

1 year ago

Justyna

Your NRG

1 year ago

Hello, Thank you for your custom and feedback, we are pleased that you are happy with our service.

Mrs Linda Truscott

Feefo-verifierat

1 year ago

Vad Mrs Linda Truscott sa om Your NRG:

No problems

No problem, arrived on the right day at the right time.

Justyna

Your NRG

1 year ago

Hello, Thank you for your custom and feedback, we are pleased that you are happy with our service.

Betrodd kund

Feefo-verifierat

1 year ago

Improve delivery

Not happy with the delivery this time. The tank was underfilled and did not get a call prior to delivery.

Justyna

Your NRG

1 year ago

Good Morning, Thank you for your time to leave us some feedback. I have investigated this with our transport team and the driver has reported that the tank was full at 549L. I can also see you have communicated with my colleague Katie in relation to this, unfortunately tank gauges/monitors can take a few days to register the delivery or not show a true reflection of how much you have in the tank. In addition, in the warmer months our drivers have to leave extra room in the tank in case of expansion, ensuring we're following all safety precautions to avoid a spill. In relation to the telephone call, our drivers only tend to call our customers if they have an issue with the delivery or unable to find the property address. However, if there are any special requests for the delivery you can contact us on 01642 686000 and we will always try our best to accommodate where we can. I hope this resolves any issues however please do accept my apologies for any inconvenience. If you wish to discuss this further, don't hesitate to reach out to me on justyna.mystkowska@yournrg.co.uk Kind Regards, Justyna Customer Services Manager