Thank you for sharing your experience, and I genuinely understand your frustration about the 28% increase. It's completely natural to question such a significant jump, especially as a loyal customer who's been with Norton for years.
I really appreciate that you took the time to reach out about your concerns. While we were able to work together to find some adjustments, I want to be transparent that the current insurance market is presenting challenges across the board. Rising costs in repairs, parts, and claims are affecting premiums industry-wide, which limits how much flexibility we have with pricing.
That said, your point about loyalty deserving recognition is absolutely valid. Even when market conditions are tough, we should be doing everything we can to support our long-standing customers like yourself. I'm glad we could find some improvement to your premium, and I hope the final outcome feels fairer given the circumstances.
Thank you for your patience throughout this process and for giving us the opportunity to work with you on this. Your feedback helps us understand how these market pressures are affecting our customers, which is invaluable as we navigate these challenging times together.
Warm Regards
Joe Turner
Norton Manager
