Norton Finance Omdömen

Thank you for your feedback. We’re sorry to hear that the timeline felt unclear, and your application took longer than anticipated. After checking your application we can see that it took 13 working days from application to payout, which includes the time taken to perform the necessary checks and ensure we have found a suitable loan for your requirements. We understand there were some steps that took longer to finalise, as we awaited certain documents and had to secure specific approvals following recent changes in your portfolio. Please know that our team worked diligently to keep things on track, and we aimed to make the process as smooth as possible given these additional requirements. If there’s anything we can further clarify or assist you with, please don’t hesitate to reach out. We appreciate your patience and thank you for choosing us.

We're sorry to hear your experience didn’t meet your expectations and thank you for taking the time to share your feedback with us. Due to the complexities and the specific requirements of your situation, we advised in February that waiting until July would improve your eligibility, however, at your request we proceeded, and carefully explored the options available with multiple lenders to suit your needs. After your circumstances changed we secured an offer in July. Unfortunately, delays occurred, some of which were outside our control, including third-party and solicitor timelines that required additional documentation and follow-ups. We understand how frustrating these delays can be, and we’re committed to supporting clients through challenging processes like these. Please note that fees are only charged upon completion, and all costs were communicated at the outset. Thank you again for your patience, and we appreciate your input, which helps us improve our service.