Hello Amanda,
Thank you very much your feedback. We have noticed there has been a technical issue regarding the confirmation email. We are very sorry for the inconvenience caused.
We have received your message from the Neal and Wolf website, unfortunately the office is closed on Saturday and Sunday so we can only respond to your message on Monday. I believe Helen from our customer service team has contacted you yesterday with an update.
I hope you received the product fine and thank you again for your feedback.
Kindest regards,
Frederics