Thank you for bringing this to our attention, Tina (our Claims Coordinator) has investigated this to investigate the claim and its delays, as we pride ourselves on our claims service and won an award for our service last year as well as shortlisted for a number claims awards too.
Unfortunately many insurers were hit with a lot of claims following the 'Beast from the East' and we were no exception.
Tina is going to keep an eye on your claim to ensure it comes to a conclusion shortly.
Once again we thank you for bringing this to our attention.
Kindest regards
Steve Leech
Managing Director