Sorry maybe my previous description should've been in this box as nothing against Zac in particular
Jez Hall
Mower Magic Ltd
2 months ago
The service was not a "Bad Service" and we politely ask you to remove the name from the review.
Betrodd kund
2 months ago
Have you ever heard the expression 'the customer is always right'? Maybe your customer service takes you down another point! You've asked for a review, I've given you an honest review - how I feel about the service. The name was in the title of the question hence used it in my answer as I didn't want it to reflect negatively on him.
Produktomdömen
Jez Hall
Mower Magic Ltd
2 months ago
We are disappointed that you have decided to publicly vent like this - the machine came in for a repair and joined the queue of machine that we have to repair. The process is straightforward and we work on each machine in turn. With a warranty repair we have to submit details to the manufacturer - in China - and await their authorisation for the repair at no cost to you. All this takes time and we simply do not have the resource to keep updating when there is no update to make. A few days in our workshop following a well trodden procedure does not equate to "a bit of a nightmare". You do not have to "follow up on everything", you just need to be patient and wait for the repair to naturally come to a conclusion. Please note, You are free to go where ever you want for your robot repairs, and we do not agree that you are using our workers names in your "reviews".
Very Poor customer service. I feel it to be "Well we have your money now so who cares"
Jez Hall
Mower Magic Ltd
2 months ago
We are disappointed to receive this. We interacted with you on several occasions, and it was frustrating for all sides that promised stock from Stiga failed to come on time. Never was never any notion of not caring. We reached out to the supplier (Stiga) to try and get this issue resolved.
Produktomdömen
Jez Hall
Mower Magic Ltd
2 months ago
Not quite true- you emailed us on Thursday, July 2, 2026 at 3:22 PM and we replied at 3:38pm so just a few minutes later. As previously stated we did not stock the machine you ordered and Stiga made several promises of delivery that fell through so there wasn't much we could do. Please note we offered you a full refund that was declined.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,