The parcel came next day as requested. Packed well and you actually put returns labels in. It’s a pain when you have to start trying to print labels but I didn’t have to return as top was beautiful.
Product very good but communication could have been better
The only (minor) problem I had is that I was not contacted to the say the trousers had arrived in the shop and were ready to be collected. I had to telephone the shop to ask.
Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback and I'm so sorry that you were not notified of your order arriving in store. We do offer a free next working day click & collect service and you should be sent a text notification as soon as your parcel arrives, so please accept my apologies this was not the case and I will certainly pass on your comments.
Frankie
Mint Velvet
Good quality products delivered quickly and on the date promised. Customer always kept up to date on dispatch and delivery.
Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback. I'm so pleased that you are happy with your recent purchase and I hope that you enjoy wearing your lovely new styles very soon.
Frankie
Mint Velvet
I have actually put on the returns label from my last delivery my thoughts. To reiterate, having bought a brilliant top for £69.99 (L) in Fenwick Canterbury, delighted. However, ordering over...
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Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback. I am so sorry to hear that the quality of your recent order was not what you expected. The quality of our styles is something that is very important to us and we are constantly reviewing our pricing. Please be assured I will certainly pass your comments onto our Buying Team. Please don't hesitate to contact us on customercare@mintvelvet.co.uk if you need any further assistance.
Ellie
Mint Velvet
I usually buy from the Beverley Shop but on this occasion bought two tops on-line. I didn't like one so took it back to the store. There was no problem it was done quickly and efficiently.
The staff are always so welcoming and friendly. They are prepared to offer valuable advice on styles and fits. Love the whole experience
Mint Velvet
Mint Velvet
5 years ago
Thank you for your feedback which we will certainly pass onto the Team in store. I hope that you continue to enjoy shopping with us again soon.
Frankie
Mint Velvet
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
