Metabolics Omdömen

Thanks so much for the lovely feedback! We’re really glad the collection process was smooth for you and that your order was ready when you arrived. Our team will also be so pleased to hear your kind comments about the customer service , we always aim to be helpful and quick to respond. We really appreciate your support 😊

Thanks for your feedback. We’re really glad your order arrived quickly and that the purchasing process was smooth. We understand the delivery cost can seem high. Our pricing display has recently changed, so item prices are now shown excluding local taxes and duties, which are instead included within the shipping cost at checkout. In this case, the actual Royal Mail delivery cost is £8.75, with the remaining amount covering the 20% tax and any import charges for Ireland. The total you pay hasn’t increased, it’s just presented differently now. All charges are paid upfront, so there are no unexpected fees on delivery and your order can clear customs quickly. We appreciate you taking the time to share your feedback.

Thank you for your feedback, we’re really pleased to hear you found both our customer service and ordering process excellent. We’re sorry to hear the delivery felt slightly later than expected. You selected our Tracked 48 service, which has an estimated delivery timeframe of 2–3 working days. Your order was dispatched on the 14th and successfully delivered on the 16th, so it did arrive within this expected window. That said, we completely understand that timing expectations can vary, and we appreciate your understanding.