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Omdömen för Mazda Insurance & Accident Aftercare | Kundtjänstomdömen för https://www.feefo.com/reviews/mazda-insurance | Feefo

Visar alla 867 omdömen

Brenda

Feefo-verifierat

8 years ago

Vad Brenda sa om Mazda Insurance & Accident Aftercare:

Poor! Did not live up to expectations.

Communication is dire. I assume my insurers have now taken over as they have paid for the repairs and are trying to get their money back from the third party BUT Mazda have not informed me. I have...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

We are very sorry to hear about your experience with Mazda Accident AfterCare. I have informed our Customer Experience Team who will contact you to discuss the problems you encountered.

Julie

Feefo-verifierat

8 years ago

Vad Julie sa om Mazda Insurance & Accident Aftercare:

Efficient but slow

They were efficient in their contact with us but the whole job took 2.5 weeks which was, in our opinion incredibly long

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for taking the time to review your experience with Mazda Accident AfterCare. We've looked into your file and understand that there was a delay in obtaining some of the parts. Please accept our apologies, our repairers work hard to keep the repair days to a minimum. We are glad that this didn't affect your over-all experience with Mazda Accident AfterCare.

James

Feefo-verifierat

Blackpool

8 years ago

Vad James sa om Mazda Insurance & Accident Aftercare:

Take the hassle out of your claim = Phone Mazda First.

Absolutely wonderful Mazda took care of everything no form filling no trooping around for estimates, no seeking out an alternative car while my own was being mended. What a super service, I am...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with Mazda Accident AfterCare. We are very pleased that you were happy with the service you received.

Betrodd kund

Feefo-verifierat

8 years ago

Excellent.

Excellent service, no quibble free provision of courtesy vehicle while mine was being repaired and frequent update calls on progress.

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for your 5 star feedback. We are pleased to hear that you were happy with the service you received. If there is anything we can help with further, please don't hesitate to ask.

Tracie

Feefo-verifierat

8 years ago

Vad Tracie sa om Mazda Insurance & Accident Aftercare:

Everything about the process was faultless. Thank you. Tracie Simpson

Marian

Feefo-verifierat

Whitby

8 years ago

Vad Marian sa om Mazda Insurance & Accident Aftercare:

First Class Service

This was the first time I have needed Mazda Customer Care,but from start to finish I was completely satisfied with all aspects of their service. I was kept informed at all times, a replacement...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for taking the time to review your experience with Mazda Accident Aftercare. We are pleased to hear that everything was straight forward and efficient for you. If there is anything we can help with further, please don’t hesitate to ask.

Ashraf

Feefo-verifierat

8 years ago

Vad Ashraf sa om Mazda Insurance & Accident Aftercare:

All stages of the claim were conducted professionally. Delivery of my car.

Excellent service.

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for taking the time to review your experience with us. We’re delighted to hear how pleased you were with the service you received.

Betrodd kund

Feefo-verifierat

8 years ago

The service was faultless

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.

Kerry

Feefo-verifierat

Petersfield

8 years ago

Vad Kerry sa om Mazda Insurance & Accident Aftercare:

The response and organising the repair to take place was very efficient, however I had to arrange for the car to be collected again as there was a panel underneath the front bumper which was not...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your feedback, we're sorry to hear you had a couple of issues with the repair following its return to you. I note from the file that our repairer has now fixed these issues. Please accept our sincere apologies. Thank you for bringing to our attention and we will address with our Mazda bodyshop.

Linda

Feefo-verifierat

8 years ago

Vad Linda sa om Mazda Insurance & Accident Aftercare:

😁👍

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for your 5-star review. We're delighted that you were pleased with the service you received. If there is anything we can help with further, please don't hesitate to ask.